Share via

chrome screen went completely black after coming out of sleep. had used it ten minutes earlier

Anonymous
2019-05-07T05:58:47+00:00

chrome went completely black. I tried turning off the hardware acceleration and then disabled any extensions. I only use one, ad block. the others were off. Then I relaunched after each of these two attempts but chrome home page still comes up black. I have HP laptop windows 10. 

Should I use restore setting to their original? I don't want to try that until I hear back from the forum. The only thing that happened when screen went black Is that a pop up told me the ad plus blocker had crashed but it is not turned off. Thank you

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

16 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 868.4K Reputation points Independent Advisor
    2019-05-07T06:23:44+00:00

    Hi Paula

    Restart (not shut down) your PC

    Check the functionality of Chrome . . .

    If Chrome is still not functioning correctly, click the 3 dots at the top right of Chrome, choose Settings - Advanced Settings

    Then at the very bottom of that page, choose to reset the Chrome Browser

    If the Reset does not resolve this, uninstall chrome then download and install the newest version of chrome . . .

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2019-05-07T06:43:45+00:00

    Hi Paula

    Yes, that 'Reset to Original Settings' is the option I was referring to . . .

    To Reinstall Chrome:

    Open the Settings App (gear icon on your Start Menu)

    Go to Apps and locate Chrome in the list of Apps

    Select Chrome and choose to uninstall it

    Restart your PC

    Then, download and install the newest version of Chrome from this link:

    https://www.google.com/chrome

    ________________________________________________________

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    .  the restart didn't help. I"ll do the rest of the steps tomorrow. thank you and i'll get back to you if I still need help

    0 comments
  3. DaveM121 868.4K Reputation points Independent Advisor
    2019-05-07T06:39:19+00:00

    Hi Paula

    Yes, that 'Reset to Original Settings' is the option I was referring to . . .

    To Reinstall Chrome:

    Open the Settings App (gear icon on your Start Menu)

    Go to Apps and locate Chrome in the list of Apps

    Select Chrome and choose to uninstall it

    Restart your PC

    Then, download and install the newest version of Chrome from this link:

    https://www.google.com/chrome

    ________________________________________________________

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    .

    0 comments
  4. Anonymous
    2019-05-07T06:34:28+00:00

    do you mean where it says "reset to original settings"?

    has this happened to you?

    I have no idea how to uninstall and reinstall chrome. I wouldn't feel comfortable doing that.

    0 comments
  5. Anonymous
    2019-05-07T06:24:42+00:00

    Hi Paula,

    I'm Stefano an Independent Advisor, here to help you.

    I suggest you to uninstall Google Chrome, reboot then install again Google Chrome, in order to fix your issue.

    0 comments