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Family Features Popping up Constantly

Anonymous
2019-04-13T19:58:44+00:00

Hello,

I'm currently running Windows 10, and I have a rather persistent problem.

Every thirty minutes to an hour, this popup will open on my PC. I can close it, and I can click Sign in, but closing it just makes it open later. Clicking Sign in leads to a loading screen that never reaches anything. I have left the family group I was in by going to https://account.microsoft.com/family/ and leaving the family group I was in, but the pop up persists. I have also shut down my computer and restarted it, and this still had no effect.

If you have any tips, please send them my way. Thanks.

EDIT:

So, somehow, deleting my PIN that I had to make when I got this computer fixed the problem. Don't know how, but it did.

Windows for home | Windows 10 | Family and online safety

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-06-18T18:19:48+00:00

    This is what I get

    3 people found this answer helpful.
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  2. Anonymous
    2019-04-13T20:04:37+00:00

    Hi mrpseudonym

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    It would suggest one of two things, the account if a Family Account or the NTUser.dat file is corrupt.

    Change the account privilege

    It is possible there is a profile issue, you could try changing the account privileges to Standard User from Administrator to see if it logs you in.

    In your current account

    Press Windows key + X

    Click Task Manager

    Select the Users tab

    Select the account, then click Disconnect

    Press Windows key + R

    Type: control userpasswords2

    Hit Enter

    Select the other account

    Click Properties

    Click Group Membership

    Select Standard user

    Click Apply then OK

    Click Apply then OK again

    Restart the machine, the try logging into the account.

    If that doesn't work, then it suggest NTUser.dat might be corrupt.

    Open Start, type view advanced system settings

    Hit Enter

    Under User Profiles, click Settings

    For the affected profile, click Delete

    Select your user profile or another user profile that is able to log on successfully.

    Click Copy To..

    Click Browse then save it somewhere on your drive

    Rename it to something else

    Open File Explorer > This PC > system drive where Windows is installed

    Open the Users folder

    Open the troubled profiled

    Go to the View tab, then check off Hidden items in Show/Hide

    The NTUser.dat with backed up earlier, copy it into this folder

    Restart, then check if you can log in.

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  3. Anonymous
    2019-04-13T20:03:51+00:00

    Hello,

    My name is Patricia and I am an Independent Advisor. I am here to help you today.

    Please try this

    https://appuals.com/remove-parental-controls-ac...

    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Hope this helps, and let me know if you have further problems!

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