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Bootcamp USB problem

Anonymous
2019-05-30T22:44:53+00:00

Hi, 

I have a MacBook pro and just installed bootcamp with windows 10. Everything seems to work fine. My wireless mouse connects without a problem, but when i connect an external ssd drive it doesn't pop up.

  • I can locate him in device manager at disk drives.
  • When connecting it makes the correct connecting sound.
  • I have the option to safely remove (at right bottom of the screen)

Hope one of you has a solution!

Sebastiaan

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-05-31T10:49:31+00:00

    Hi Sebastiaan,

    Thank you for writing to Microsoft Community Forums.

    I understand how difficult it is, when the device doesn’t work in the way it should. For us to isolate the issue and to assist you better, we’d like to know more information on this.

    1. Is this issue system specific?
    2. Is it a brand new SSD?
    3. Is it showing up in Disk Management?
    4. Which build version of Windows 10 are you using?

    We can try a few steps and check if we can fix this.

    Method 1: Uninstall and reinstall the Universal serial bus controller.

    1. Press Windows key + R together to open Run.
    2. Type devmgmt.msc and press Enter.
    3. Expand Universal Serial Bus controllers.
    4. Right click the SSD and click on Uninstall.
    5. Remove the SSD and restart your computer.
    6. Connect the SSD and see if it is showing up.

    Method 2: Assign a drive letter.

    There are chances that the drive letter may get lost. Follow the below steps to assign a drive letter and check.

    1. Press Windows key + R together to open Run.
    2. Type diskmgmt.msc and press Enter.
    3. Right click the drive you want to change and select Change Drive Letter and Paths.
    4. Click on Remove and follow the on screen instructions.
    5. Select a drive letter from the drop down and click on OK.
    6. Click on Yes.

    Please take your time to try the suggestions and let us know the results at your earliest convenience.

    Regards,

    Naveen M

    Microsoft Community - Moderator

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