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msvcrt.dll(ver 7.0.17763.1) causes an application crash on Particular TabletPC (Windows 10 Pro 1809, OS Build 17763.379 installed).

Anonymous
2019-05-08T12:04:50+00:00

I tried to install application XYZ from XYZ.msi on a following TabletPC TOUGHPAD FZ-M1(Made by Panasonic).

 OS:Windows 10 Pro

 Version:1809

 OS Build:17763.379

Despite of installation was success(XYZ.exe, files and folders which run XYZ.exe are fully generated), XYZ.exe did not run.

When I tried to run, I recognized no message for error or crash.

Another TOUGHPAD(TYPE FZ-G1) did not happen same crash.  XYZ.exe can be installed and run.

But environments of tablet (.NET Framework(version 4.7.2), OS, Version, OS Build) are same with TOUGHPAD FZ-M1.

When I checked errorlog on Eventviewer, I noticed following EventData is generated.

<EventData>

<Data>XYZ.exe</Data>

<Data>0.0.0.0</Data>

<Data>07910fb8</Data>

<Data>msvcrt.dll</Data>

<Data>7.0.17763.1</Data>

<Data>0435cf49</Data>

<Data>c0000005</Data>

<Data>00087973</Data>

<Data>1ea4</Data>

<Data>01d4f8c21da896b7</Data>

<Data>C:\Program Files (x86)\ABC\DEF\XYZ.exe</Data>

<Data>C:\WINDOWS\System32\msvcrt.dll</Data>

<Data>1de4338a-a4e0-4da5-96c6-e909b8490fee</Data>

I found similar probrem in Microsoft Community and I tried 2 solutions they are written in following link.

https://bit.ly/2VkTFom

1st: Run the compatibility troubleshooter

2nd: Download and install the latest Microsoft Visual C++ redistributable package.

But the problem of crash was not solved.

As I am not developer of XYZ.exe, I cannot try solution in following link (Forumn of MSDN).

https://bit.ly/2Haofr3

Please guide me someting to solve the problem.  I do not matter if it seems to be small or not be solution.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2019-05-10T13:34:33+00:00

    I can create a regedit to create user mode dumps just need to know the exact name of the .exe

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  2. Anonymous
    2019-05-10T11:16:00+00:00

    Thank you for your reply.

    No I am not familiar with user mode dumps.

    I read user mode dumps written in Japanese, but I cannot understand what to do.

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  3. Anonymous
    2019-05-09T16:50:21+00:00

    It might be useful to capture a user mode dump of the crash to get more information on the crash.

    Are you familiar with user mode dumps?:

    https://docs.microsoft.com/en-us/windows/deskto...

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  4. Anonymous
    2019-05-09T11:04:31+00:00

    Thank you for sending reply very early.

    I forgot to write about applying Windows Update.  I had installed KB4495667 before this post.

    Today I tried to install KB4495667, that install is successed.

    And I installed Microsoft Visual C++ 2017 redistributable package again.

    After that I tried to run XYZ.exe, the application did not run.

    The problem is not be solved.

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  5. Anonymous
    2019-05-08T12:17:13+00:00

    Hi,

    Can you install KB4495667 to update the Windows 10 build to 17763.475 which should update the msvcrt.dll to 7.0.17763.475 :

    https://support.microsoft.com/en-us/help/4495667

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