Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for replying with the required information.

What is the make and model of your PC?

As you have mentioned that the system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive, this scenario usually indicates a problem with the hardware. To help isolate the problem, I suggest you to refer the section **Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang)******from the following **** article on **Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows**and follow the steps mentioned in the section to isolate the cause of the issue.

If you see that the computer generates a Stop error that contains a BugcheckCode value that is not reported in an event ID 41, change the restart behavior for the computer. To do this, follow these steps:

1.    Right-click My Computer, and then click Properties.

2.    Click Advanced system settings.

3.    Click the Advanced tab.

4.    In the Startup and Recovery section, click Settings.

5.    Click to clear the Automatically restartcheck box.

If the issue persists, I suggest you to follow the methods mentioned below:

Method 1: Perform clean boot.

Check if any third party application is causing this issue. Refer the article on **How to perform a clean boot in Windows**for steps to perform clean boot.

Note: A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

Your computer may temporarily lose some functionality while in a clean boot environment, however that functionality will return when you reset the computer to start normally after you have finished your troubleshooting.

Method 2: Adjust PC to best performance.

To do that,

1.    In the search box on the taskbar, type performance, then select Adjust the appearance and performance of Windows.

2.    On the Visual Effects tab, select Adjust for best performance > Apply.

3.    Restart your PC and see if that speeds up your PC.

Method 3: Check your hard disk for errors.

To do that,

1. Double click on This PC icon.
2. Right-click the hard disk drive that may be damaged.
3. Click Properties, and then click the Tools tab.
4. Click on the Check option.
5. Now click on the Scan Drive option.

Regards,

Sandeep Kumar M               

Microsoft Community – Moderator

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you aware of any changes made on your PC, prior to this issue?
2. Is this issue specific while playing a particular game?
3. Which edition of Windows are you currently using?

A Kernel Power Event 41 can occur in the following scenarios.

Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

Scenario 2: The computer is shut down by pressing and holding the power button.

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

I suggest you refer the article on Kernel Power Event ID 41 and follow the steps for the scenario that is causing this error on your PC.

Additionally, you can refer the article on **Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows**and check if that helps.

Regards,

Sandeep Kumar M               

Microsoft Community – Moderator

Hello

Thanks for answering.

1. No changes were made in neither hardware nor software. However, before I updated the GPU dirvers the event only caused hard hangs. Now it also shut down (though it may be a coincidence).

2.Yes there is 3 games: Yakuza 0, Yakuza Kiwami and Warframe. None of those games are pretty demanding, i've played games like Devil May Cry 5 or Resident Evil 2 without this issue.

3.OS Name Microsoft Windows 10 Pro

Version 10.0.17763 Build 17763

As for wich scenario, it's the third one. There isn't any Stop error in the event data.

If it helps, the temperatures of the CPU go around 50°C to 67°C and the GPU between 35°C to 50°C.