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How to know which kernel component is taking near 100% CPU-0 time ?

Anonymous
2019-05-18T15:00:57+00:00

Hi,

I have a recent machine (i7 9700K with an Aorus Z390 master motherboard and an nvidia GeForce card with Windows 10 May 2019 edition).

When the computer is started there is no issue, but after a few minutes the core 0 of my CPU is near 100% all the time despite no particular app running :

The darker blue shows cycles are spent in kernel code, light blue shows the cycle spent in userspace. So basically Something is happening in Windows kernel, maybe a bug with a driver.

The task manager is reporting a very low cpu usage for my app :

This means that my cpu is always throtthling.

I reinitialised my computer and reinstalled only a couple drivers (Realtek audio, nvidia, some gigabyte app, and no Intel drivers I use the one from the OS) and it still happens.

I don't know how to debug the issue. I've tried with Windows Performance Toolkit but unfortunatly it doesn't show what happens in the kernel. 

I Don't think it's an hardware issue since on the same computer I run Fedora 30 and almost never hit more than 30% cpu usage for a core even when using Firefox.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-05-21T14:21:42+00:00

    There are some some important updates for this model I recommend you apply.

    BIOS Update March 2019

    http://download.gigabyte.us/FileList/BIOS/mb_bi...

    Your last BIOS Update was from 2014.

    Additional drivers Updates:

    Bluetooth January 2019

    http://download.gigabyte.us/FileList/Driver/mb_...

    Intel VGA driver April 2019

    http://download.gigabyte.us/FileList/Driver/mb_...

    Intel LAN driver January 2019

    http://download.gigabyte.us/FileList/Driver/mb_...

    Realtek Audio driver December 2018

    http://download.gigabyte.us/FileList/Driver/mb_...

    Also apply the Intel I/O driver April 2019

    http://download.gigabyte.us/FileList/Driver/mb_...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2019-05-18T15:11:20+00:00

    Hi Vincent

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    You mentioned you just performed a clean install of Windows 10. We have been noticing this trend with high CPU after a fresh install. Normally, Windows Defender is the culprit, in addition, Windows 10 Update applying updates and like Defender definitions. Sometimes its hard pinpoint what is the exact source of the high CPU usage.

    Sometimes, just giving it a few days to a week, it will eventually settle down - this has worked in most cases. So, please consider that first.

    I would first check Windows Update and make sure any pending cumulative updates are actually being installed succesfully.

    Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

    Other things you can also check include:

    If you have Chrome installed, uninstall then reinstall it.

    Look for blank icons on the desktop and delete them.

    Open File Explorer

    Open This PC

    Right click your local drive where Windows 10 is install (you will see the Windows logo on it)

    Click Properties

    Click the Hardware tab

    What is the name of the drive listed?

    Is it an SSD?

    If it is, you might need to update the firmware.

    Open Start > Settings > Privacy > Background apps

    Disable all Background apps.

    Disabling Windows Update:

    Press Windows key + R

    Type: services.msc

    Hit Enter

    Scroll down to Windows Update

    Select it then right click it

    Click Properties

    Under the General tab, choose Startup type to Disabled

    Click Stop

    Click Apply then OK

    Also, check whats starting up with Windows.

    Press Windows key + X

    Click Task Manager

    Click Startup tab

    Disable all except Windows Defender.


    Press Windows key + R

    Type: msconfig

    Hit Enter

    Go to the services tab

    Check the box,

    hide all Microsoft services

    Disable the remaining services

    Click Apply then OK

    Restart if prompted


    Open Start, type: problem reports

    Hit Enter

    Delete any failed or pending reports.

    Go to Start > Settings > System > Notifications and actions > Turn off "Show me tips about Windows."

    Open Start, type: CMD

    Right click CMD

    Click Run as administrator

    Type: powercfg -restoredefaultschemes

    Hit Enter

    Exit

    Create an entirely new account and delete the current one.

    https://www.groovypost.com/howto/create-manage-...

    ——————————————————————

    Disable Telemetry

    Click Start > Settings > Privacy > Feedback and diagnostics.

    Set it to basic

    Click Start

    Type: regedit

    Right click regedit

    Click Run as administrator

    Navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DataCollection.

    Right click and create a DWORD value named AllowTelemetry then set

    Press Windows key + R

    Type gpedit.msc then hit Enter

    Expand Computer Configuration > Administrative Templates > Windows Components

    In the Windows Components dialog, find and right-click on Data Collection and Preview Builds

    Then double-click Allow Telemetry in the right pane

    Choose Disabled and choose 3-Full from the drop-down menu.

    Then click OK to save settings

    Click Apply and ok > reboot computer

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  3. Anonymous
    2019-05-22T09:33:29+00:00

    For information the issue disappear if I disable Realtek audio in the bios and use a discrete sound card.

    I'm surprised because it looks like the Realtek driver is at fault here but since the codec is used by a lot of computers I would expect the bug to be a lot more widespread.

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  4. Anonymous
    2019-05-20T11:07:14+00:00

    I don't have Chrome.

    I don't have blank icon in the start menu or desktop or taskbar.

    I use Kaspersky, and the issue happens even if I disable it (but keep it installed so that Windows Defender doesn't take over)

    The drives are : 

    Notes that I installed Windows on the Samsung drive. It has the latest firmware (according to Samsung magician).

    I have latest windows updates, and disabling the service doesn't help.

    _________________________________________

    I have basic diagnostic, and no report in the problem reports

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  5. Anonymous
    2019-05-19T00:38:34+00:00

    Just some suggestions you can try. 

    * You said there is no issue when startup, but cpu problem comes after a few minutes. What program is started after a few minutes? 

    * System Interrupts cpu usage seems high: 

    https://appuals.com/fix-system-interrupts-high-cpu-usage/

    * Graphics driver may also be the culprit. Can you try closing all the programs running on GPU and see if the problem goes away?

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