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Windows not detecting NVIDIA GTX 960m graphics card

Anonymous
2019-05-07T03:05:54+00:00

Hi community! I need some help concerning my 2nd driver for my laptop. For some reason my laptop isn't detecting my NVIDIA GPU anymore. Earlier today I noticed that whenever I right click on my desktop, the NVIDIA control panel no longer shows up in the drop-down menu. I go into my Device Manager and notice that the GPU is disabed. It's greyed out, so I assume that it needs to be updated. I go into properties and the update button, but for some reason it says it's updated.

I assume that uninstalling the driver and reinstalling it will fix the problem, so like the dummy I am, I decide to go into safe mode and use the Display Driver Uninstaller to remove all traces of NVIDIA in order to reinstall it. However, when I go into the NVIDIA website to download the latest driver, the program says it doesn't detect my GPU. I've done these things to try to make my laptop to detect my driver, unfortunately none of them worked:

◘ I went into Windows Update to update Windows to the latest version (it was outdated), however it didn't detect any updates for NVIDIA

◘ Went into Device Manager, clicked on Display Adapters and clicked Press for Hardware Changes. I also tried to went to View > Show hidden devices but it didn't show up

◘ Also checked under other tabs just in case it was called something else, however none of the devices were relevant

◘ Used third-party software to automatically detect drivers for NVIDIA, no dice

◘ Tried installing GeForce Experience to update, but wouldn't install because it doesn't detect the GPU

◘ Went into the BIOS and loaded optimized settings, updated the BIOS through the ASUS website, then loaded optimized settings again. Tried to open the driver application after each restart but it still wouldn't detect the GPU

◘Tried running the Hardware and Devices Troubleshooter, but it doesn't detect any problems.

I really don't know what else to do and I've looked through other posts that faced this same problem. Either it was solved for them through one of the above, or it was yet to solved. Does anyone know anyway to get Windows to detect my GPU? I appreciate all the help I can get! Below is a summary of my system information. If anymore specs or info is needed to fix this problem, let me know. I have the GTX 960m and I'm currently using an ASUS ROG GL552VW laptop.

OS Name                        Microsoft Windows 10 Home

Version                        10.0.17134 Build 17134

Other OS Description     Not Available

OS Manufacturer        Microsoft Corporation

System Name                DESKTOP-UOG6U4F

System Manufr.              ASUSTeK COMPUTER INC.

System Model                GL552VW

System Type                x64-based PC

System SKU                ASUS-NotebookSKU

Processor                Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2592 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date          American Megatrends Inc. GL552VW.300, 9/6/2016

SMBIOS Version        3.0

Embed. Ctrl. Version       255.255

BIOS Mode                UEFI

BaseBoard Manufr.        ASUSTeK COMPUTER INC.

BaseBoard Model       Not Available

BaseBoard Name       Base Board

Platform Role               Mobile

Secure Boot State         On

PCR7 Configuration      Elevation Required to View

Windows Directory       C:\WINDOWS

System Directory          C:\WINDOWS\system32

Boot Device              \Device\HarddiskVolume3

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-05-07T03:13:45+00:00

    Hi Zync. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

    We don't update laptops GPU first from Nvidia since the manufacturer often customizes the driver. Update the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, Serial Number from the sticker on the PC.

    While there check also for newer chipset, BIOS, network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

    if this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: http://www.intel.com/content/www/us/en/support/...

    or the Nvidia Update utility here: http://www.nvidia.com/Download/Scan.aspx?lang=e...

    or the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...

    For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

    You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

    Then you will know you've tried everything in addition to Windows Update drivers.

    If this doesn't help then trace the Hardware ID in the Device Manager > Display driver as it exists now See here how to do this: http://answers.microsoft.com/en-us/windows/wiki...

    I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

    ________________________________________________________

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