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Dell Precision M6800 very slow and ran out of ideas.

Anonymous
2019-01-31T17:19:15+00:00

I got a refurbished computer around two weeks ago and it is an Dell Precision M6800. It was working fine the first few days and then after a while it started getting slower and slower. Now it takes around two minutes for the file manager to open up and it takes like five minutes for chrome to load up.

So, being the person I am, I followed the steps I usually follow if something goes wrong. Of course, I searched for viruses. I used AVG, SuperAntiSpyware, and Malwarebytes. Nothing was found on any of them. Then I ran GlarysoftPro, for any optimizations that need to be done, for example de-fragmentation and search for hard drive errors, and that didn't fix the performance issues. Even though it did find problems and fixed them with no problem, nothing was solved.

So, then I started to do other things.

  1. I restart the computer ---> No change
  2. I reset the computer deleting all personal files --> No change
  3. I reinstalled a fresh copy of windows (factory reset) --> No change
  4. I reinstalled the drivers and updated a few drivers --> No change
  5. I ran insider preview --> Worked but for around a week then it slowed again.
  6. I then reset the BIOS to default. --> It crashed once about a WATCHDOG error, but I couldn't remember it. Then, it crashed twice giving me the error BOOT_DEVICE_UNACCESSABLE. (This is all in the insider preview.) And, then I shut it down after it gave me a SQRTrails.txt or something. I didn't care, I was going to deal with it in the morning.

Then this morning it started working, so then I went on my phone, because the laptop was still not working, and people were arguing over disabling speedstep. So, the risk taker I am...

  1. I disabled speedstep --> And it works really well, but it worked better when I first got it. I do feel the computer lagging here and there and I know that disabling Speedstep is NOT the problem. I have come to the conclusion that it is only a temporary fix.

So, I've thrown in the towel and I need some help. I've given some information on my computer below. Thank you.

UserBenchmarks: Game 15%, Desk 51%, Work 35%

CPU: Intel Core i7-4800MQ

GPU: Intel HD 4600 (Mobile 1.15 GHz)

HDD: WD Black 2.5" 500GB (2011)

RAM: Kingston KN2M64-ETB 2x8GB

MBD: Dell Precision M6800

NVIDIA System Information report created on: 01/31/2019 10:20:37

System name: KIT

[Display]

Operating System:Windows 10 Pro, 64-bit

DirectX version: --- 12.0

GPU processor: --- Quadro K4100M

Driver version: --- 412.16

Direct3D API version: --- 12

Direct3D feature level: --- 11_0

CUDA Cores: --- 1152

Core clock: --- 705 MHz

Memory data rate: --- 3200 MHz

Memory interface: --- 256-bit

Memory bandwidth: --- 102.40 GB/s

Total available graphics memory: --- 12240 MB

Dedicated video memory: --- 4096 MB GDDR5

System video memory: --- 0 MB

Shared system memory: --- 8144 MB

Video BIOS version: --- 80.04.E8.00.1D

IRQ: --- Not used

Bus: --- PCI Express x16 Gen3

Device Id: --- 10DE 11B7 15CD1028

Part Number: --- 2053 0502

[Components]

NvUpdtr.dll --- 2.11.4.0 --- NVIDIA Update Components

NvUpdt.dll --- 2.11.4.0 --- NVIDIA Update Components

nvui.dll --- 8.17.14.1216 --- NVIDIA User Experience Driver Component

nvxdplcy.dll --- 8.17.14.1216 --- NVIDIA User Experience Driver Component

nvxdbat.dll --- 8.17.14.1216 --- NVIDIA User Experience Driver Component

nvxdapix.dll --- 8.17.14.1216 --- NVIDIA User Experience Driver Component

NVCPL.DLL --- 8.17.14.1216 --- NVIDIA User Experience Driver Component

nvCplUIR.dll --- 8.1.940.0 --- NVIDIA Control Panel

nvCplUI.exe --- 8.1.940.0 --- NVIDIA Control Panel

nvWSSR.dll --- 24.21.14.1216 --- NVIDIA Workstation Server

nvWSS.dll --- 24.21.14.1216 --- NVIDIA Workstation Server

nvViTvSR.dll --- 24.21.14.1216 --- NVIDIA Video Server

nvViTvS.dll --- 24.21.14.1216 --- NVIDIA Video Server

nvDispSR.dll --- 24.21.14.1216 --- NVIDIA Display Server

NVMCTRAY.DLL --- 24.21.14.1216 --- NVIDIA Media Center Library

nvDispS.dll --- 24.21.14.1216 --- NVIDIA Display Server

PhysX --- 09.17.0524 --- NVIDIA PhysX

NVCUDA.DLL --- 24.21.14.1216 --- NVIDIA CUDA 10.0.243 driver

nvGameSR.dll --- 24.21.14.1216 --- NVIDIA 3D Settings Server

nvGameS.dll --- 24.21.14.1216 --- NVIDIA 3D Settings Server

If you need any information, I will do my best to give it to you. Thank you again.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2019-05-07T20:05:15+00:00

    If you're still fussing with this:  I just picked up a used M6800 for a friend off ebay..  Awesome machine.  After 5-10 minutes of running it would slow also (not quite as bad as yours).  Typical for laptops: the thermal paste laptop manufacturers use (between the CPU, GPU, and heat sink) either degrades or gets jostled during shipping and needs to be cleaned and reapplied with fresh thermal compound.  Most laptops this is a good idea to do in the time frame of 2-5 years old.  Which is about where the M6800 is age wise.  Fixed the slowdown issue on the M6800.    There's a fair amount of disassembly to get to this on the M6800, if you're not confident find a friend or a reputable computer repair shop and let them do it.  They should be able to confirm whether the CPU is 'heat throttling' before performing the service.  Takes about an hour to take apart/clean/apply fresh compound/reassemble this particular lappy.

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  3. DaveM121 889.2K Reputation points Independent Advisor
    2019-01-31T17:36:23+00:00

    Hi Kit,

    Did you install a full set of drivers on that system (not from Windows 10 update)

    If you did and the system was still slow, try testing the hardware on your laptop - especially the HDD or SSD

    Boot the laptop, then on the Dell logo, repeatedly press F12

    From the resulting dialog, choose Diagnostics

    When that is running and you are asked of you want to run the extended memory diagnostics test, choose No

    Does all your hardware pass that test?

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  4. Anonymous
    2019-01-31T17:31:23+00:00

    I tried that previously. It didn't change a thing. I reinstalled a new copy, right after I had been having troubles with it. I didn't install any type of program on it, and it was still slow, immediately after a fresh installation of Windows 10 Pro. This was before any updates were done. As always, I updated it, even though it was already slow, and even after the 12 hours of a slow laptop trying to install the updates, nothing seemed to work. So, I already tried that, and there was no change in its slow performance.

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  5. DaveM121 889.2K Reputation points Independent Advisor
    2019-01-31T17:26:51+00:00

    Hi KitBrimhall

    Great system, my old laptop is an M6800, really strong workstation, solid and great screen

    Your best option is to clean install Windows onto that laptop, then download and install a full set of device drivers

    You mention - AVG, SuperAntiSpyware, and Malwarebytes

    Do not install anything like those on your laptop, trust Windows Security Center to protect you, those other security apps will slow your system down, Defender will not

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