Hi. I am an independent consultant willing to help.
I can suggest you follow the options below to try to solve your eventuality:
1 To discard security locks, follow the steps to remove antivirus or optimizers with the help of the technical note: Repair or remove programs in Windows 10.
https://support.microsoft.com/en-us/help/402805...
2 When you are connected to an internet network, run the repair tools that evaluate all sections of the system, keep in mind the following instructions:
- Press the keyboard combination: Windows + X and select Command Prompt (Administrator) or Windows PowerShell (Administrator).
- There type the following commands one by one, press [Enter] and wait until it ends to continue with the other:
- sfc / scannow
- DISM.exe / Online / Cleanup-image / Scanhealth
- DISM.exe / Online / Cleanup-image / Restorehealth
3 Check the sound settings from the Control Panel, based on the information you will find in the following information area: Solve sound problems.
https://support.microsoft.com/en-us/help/402699...
source: https://answers.microsoft.com/en-us/windows/for...
Inform me of your progress, I will be attentive to your comments.
Best regards,
Cristhian