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Printer only prints one copy no matter how many multiple copies I enter

Anonymous
2019-05-08T21:38:50+00:00

Windows 10 Surface Pro is the PC that I'm trying to print multiple copies of a document from.

Canon Copier is what I'm trying to print to.

Are there any suggestions on fixing this?

****NOTE****

This IS NOT a HP Printer: The below fix does not apply. Oh, how I wish it were that easy!

ANSWER

sofsol replied on: 2/15/2013 5:05:29 AM

Disable Mopier mode - this mode is used when the printer has an EIO hard disk installed. If the printer doesn’t have one, it will only print one copy.

  1. Open the (Devices and) Printers Control Panel.
  2. Right-click on the printer, and choose (Printer) Properties.
  3. Click the Device Settings tab.
  4. Scroll to the bottom of the list, and change “Mopier Mode” to “Disabled”, then click OK.
Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-05-09T18:49:13+00:00

    Uninstall and Reinstall the Printer

    A. Uninstall the Printer

    Windows Key+X > Apps and Features / Programs and Features

    Select your printer.

    Select Uninstall.

    Windows key+R, type control, hit Enter

    Open Devices and Printers.

    In the Devices and Printers window look for your Printer. If you see it listed, right-click on it and choose Delete or Remove Device

    Windows Key+R, type Cmd, hit Enter

    Type printui.exe /s > OK.

    Click on Drivers tab.

    Look for Printer driver. If you see it click on it and click Remove at the bottom.

    Select OK.

    Select Apply and OK on the Print Server Properties windows.

    Close Devices and Printers.

    Next, Install the Driver

    Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers

    Reinstall the Printer driver

    Reboot the computer

    I noticed there are new drivers released as recent as March 2019. I recommend you try downloading it:

    http://downloads.canon.com/bicg2019/drivers/win...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    6 people found this answer helpful.
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  2. Anonymous
    2019-05-09T01:00:15+00:00

    Hi Paul

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    Could you provide the specific model of the Canon printer you are using?

    Which version of Windows 10 is currently installed? See how to verify:

    https://answers.microsoft.com/en-us/windows/wik...

    Its possible you might need to apply a firmware update.

    4 people found this answer helpful.
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  3. Anonymous
    2019-05-09T18:40:05+00:00

    Hi Andre,

    The printer is a Canon iR-ADV C5540. 

    The Windows 10 Pro version is 1809

    I hope this helps? Thank you!

    Paul

    1 person found this answer helpful.
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