Share via

Microphone not working on my Asus laptop

Anonymous
2019-06-29T13:13:08+00:00

the microphone on my asus UX303L laptop has stopped working.  I have followed several of the instructions on this site in response to previous similar questions, with no effect.  my device manager shows Conexant smartaudio hd as my only sound input.  I have tried to update driver and uninstall and restart my machine.  there is no other device shown when I select show disabled and disconnected devices.  please advise if you can assist me resolve this issue.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2019-06-30T09:58:06+00:00

Hi,

Thank you for writing to Microsoft Community Forums.  

If the driver is hidden, it will reinstall itself when the system reboots, you can try to unhide the hidden drivers and uninstall them, after which you can install the latest driver from the manufacturer, try the troubleshooting below and check if this helps you.

May I know, if there was any recent changes made on the PC?

Which version of Windows you are using?

  1. I suggest you to check the article Device Manager does not display devices that are not connected and unhide the hidden audio drivers.
  2. After you have unhide the hidden drivers, you can uninstall audio drivers Using Device Manager to Uninstall Devices and Driver Packages.
  3. Reboot the computer once and Install the audio driver from the manufacturer.

If you need any further help, please get back to us with the result of the troubleshooting performed above.

Regards,

Amit Sunar

Microsoft Community – Moderator

Was this answer helpful?

7 people found this answer helpful.
0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-07-01T08:21:53+00:00

    Thank you Amit, I followed your suggestions and the microphone is now working!

    Was this answer helpful?

    0 comments