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Forza Horizon 4 keeps crashing on loading screen

Anonymous
2019-04-22T14:22:12+00:00

i ve tried everything .updated windows ,updated drivers ,reset the game ,reinstalled game ,removed xbox app and reinstalled ,removed everything , left only keyboard and mouse ,nothing seems to work .i paid for a game that i can t play .i searched a lot on google ,there are a lot of people with this problem and no fix .i ve played for around 2 hours after that  crashes all the time .

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-06-04T08:57:17+00:00

    hello i coldn t do anything to make the game work.it s still crashing .always get a grey screen and then crashes .

    How can i get a refund ??

    its not normal to pay for a game ,and it s not optimized for windows ???? in the description of the game sit says that its for windows and xbox .or send an other product so i can see if the other one works

    3 people found this answer helpful.
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  2. Anonymous
    2019-04-22T14:43:51+00:00

    Hi mariusgolgojan

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    What is the exact make and model?

    Open Start, type: system information

    Hit Enter

    Click System summary

    Look in the right pane

    Copy the system sku info into reply here.

    See example: https://imgur.com/qzektpA

    Have you tried lowering your screen resolution to see if the game launches?

    How much free space do you have on the drive?

    Is Forza 4 installed on the C:\ drive or another drive or partition?

    Could you confirm if this also happens in the default Administrator account?

    Open Start

    Type: cmd

    Right click CMD

    Click Run as administrator

    At the command prompt, type:

    net user administrator/active:yes

    Hit Enter

    Close command prompt, restart, then try signing into the Administrator account.

    Do you have the latest cumulative updates for Windows 10 1809 installed if that is the version you have installed?

    download the following utility and use it to remove Forza Horizon 4, extract it, launch it, scroll through the list, select Forza 4 then click Remove.

    https://gallery.technet.microsoft.com/scriptcen...

    Reinstall it Forza Horizon 4 - Microsoft Store

    https://www.microsoft.com/en-us/p/forza-horizon...

    1 person found this answer helpful.
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  3. Anonymous
    2019-04-22T15:22:28+00:00

    It appears this might be a compatibility issue with Windows 10 1809.

    I would recommend you upgrade to the Windows 10 1903 release when it becomes available over the coming weeks to see if it improves.

    I am going to admit, you are not the first to report of issues with installing Forza Horizon series of games on Windows 10. There doesn't seem to be a documented solution of works and doesn't work. I have recommended to users to downgrade to an older release such as Windows 10 1703 and they report it works.

    See example case:

    https://answers.microsoft.com/en-us/windows/for...

    Here is something else you can try:

    https://answers.microsoft.com/en-us/windows/for...

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  4. Anonymous
    2019-04-22T15:07:31+00:00

    it does the same thing on administrator account , lowest resolution and setting possible the same . with the tool it doesn appear on the list .i dont know why 

    tried on c: 40 gb free left after installing   D: 140 gb free . it doesnt matter what drive , the same thing happends

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  5. Anonymous
    2019-04-22T15:03:41+00:00

    OS Name Microsoft Windows 10 Pro

    Version 10.0.17763 Build 17763

    Other OS Description Not Available

    OS Manufacturer Microsoft Corporation

    System Name DESKTOP-M8SMRSS

    System Manufacturer Gigabyte Technology Co., Ltd.

    System Model GA-880GM-UD2H

    System Type x64-based PC

    System SKU

    Processor AMD Phenom(tm) II X6 1090T Processor, 3200 Mhz, 6 Core(s), 6 Logical Processor(s)

    BIOS Version/Date Award Software International, Inc. F7, 7/26/2010

    SMBIOS Version 2.4

    Embedded Controller Version 255.255

    BIOS Mode Legacy

    BaseBoard Manufacturer Gigabyte Technology Co., Ltd.

    BaseBoard Product GA-880GM-UD2H

    BaseBoard Version

    Platform Role Desktop

    Secure Boot State Unsupported

    PCR7 Configuration Binding Not Possible

    Windows Directory C:\WINDOWS

    System Directory C:\WINDOWS\system32

    Boot Device \Device\HarddiskVolume1

    Locale United States

    Hardware Abstraction Layer Version = "10.0.17763.404"

    User Name DESKTOP-M8SMRSS\Natalia

    Time Zone GTB Daylight Time

    Installed Physical Memory (RAM) 10.0 GB

    Total Physical Memory 10.0 GB

    Available Physical Memory 7.36 GB

    Total Virtual Memory 12.1 GB

    Available Virtual Memory 7.06 GB

    Page File Space 2.13 GB

    Page File C:\pagefile.sys

    Kernel DMA Protection Off

    Virtualization-based security Not enabled

    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

    Hyper-V - VM Monitor Mode Extensions Yes

    Hyper-V - Second Level Address Translation Extensions Yes

    Hyper-V - Virtualization Enabled in Firmware No

    Hyper-V - Data Execution Protection Yes

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