Error 0xc0000020 Bad Image

If you can't get SFC to run or DISM to repair the image to then see if SFC can run, then the next step is a Repair Install by installing the Media Creation Tool from this link choosing Download Tool Now, install the tool, open it and choose Upgrade this PC Now. http://windows.microsoft.com/en-us/windows-10/m.... This reinstalls WIndows while saving your files and apps in place; takes about an hour, resolves most problems. It also brings it to the latest version by the most stable method.

thankyou.

so far ive been working from step 4 to step 12.

unfortunately, step 10 failed.  the SFC scannow failed at 13%, and the DSIM failed at 10% and 8%.  CMD Prompt copy is posted below.

I am continuing regardless.  maybe it will work further on.

Microsoft Windows [Version 10.0.16299.967]

(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.

Verification 13% complete.

Windows Resource Protection could not perform the requested operation.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.

Verification 13% complete.

Windows Resource Protection could not perform the requested operation.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.

Verification 13% complete.

Windows Resource Protection could not perform the requested operation.

C:\WINDOWS\system32>DISM /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool

Version: 10.0.16299.15

Image Version: 10.0.16299.967

The component store is repairable.

The operation completed successfully.

C:\WINDOWS\system32>DISM /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool

Version: 10.0.16299.15

Image Version: 10.0.16299.967

[=====                      10.0%                          ]

Error: 1392

The file or directory is corrupted and unreadable.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool

Version: 10.0.16299.15

Image Version: 10.0.16299.967

[====                       8.0%                           ]

Error: 1392

The file or directory is corrupted and unreadable.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>

Hi Ryan. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

1. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

2. Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

3. If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1903 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m....

I understand you've tried a Reset and it fails which usually means the install is too corrupted to reinstall.

But remember that in Windows 10 everything depends upon the quality of the install, and Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Fresh Start that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hi ryanweitzel

Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

I would recommend that you restore from a system restore point to a point when things were working fine

https://support.microsoft.com/en-us/help/12415/...

Do let me know if you have any more question or require further help.