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recurring issue with bluetooth driver

Anonymous
2019-06-21T01:32:08+00:00

Hello

I thought my problem had been solved but apparently it has not.

link to the first question I opened:

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/had-two-issues-attemptedswitchfromdpc-and/8b5e9ba7-3253-4f61-8ac8-51a8b8645491?messageId=5f49d964-d85d-43ba-8df6-67cef9804347&page=2

new message and link to NEW error minidump

it had been all right for a few days, and today it happened again. :(

https://1drv.ms/u/s!ApELmezaN7Lsg6dkyOgj6cRnG1LPMw?e=ZRH6Gq

followed the same steps and put it up on Onedrive again for you guys to save me.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-06-21T09:18:31+00:00

    Can you try switching to the "Generic Bluetooth Adapter" :

    In the Device Manager right-click the Realtek Bluetooth adapter > Update driver > Browse my computer for driver software > Let me pick from a list of device drivers on my computer

    Then, under Model, click on Generic Bluetooth Adapter > Next and continue with the installation and restart the computer.

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  2. Anonymous
    2019-06-21T04:20:03+00:00

    under model, it says "Generic Bluetooth Adapter" and then beneath that, "Realtek Bluetooth Adapter". nothing else than that though

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  3. Anonymous
    2019-06-21T02:15:17+00:00

    The error seems to be still caused buy the RtkBtfilter.sys :

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

    An attempt was made to access a pageable (or completely invalid) address at an

    interrupt request level (IRQL) that is too high. This is usually

    caused by drivers using improper addresses.

    If kernel debugger is available get stack backtrace.

    Arguments:

    Arg1: 0000000000000000, memory referenced

    Arg2: 0000000000000002, IRQL

    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation

    Arg4: fffff8028e5139f7, address which referenced memory

    Debugging Details:

    *** WARNING: Unable to verify timestamp for RtkBtfilter.sys

    *** WARNING: Unable to verify checksum for win32k.sys

    The RtkBtfilter.sys may have been updated to a later version via Window Update.

    Can you do the following:

    In the Device Manager right-click the Realtek Bluetooth adapter > Update driver > Browse my computer for driver software > Let me pick from a list of device drivers on my computer

    What is listed under Model (with "Show compatible hardware" "checked") ?

    Are there versions listed?

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  4. Anonymous
    2019-06-21T23:36:59+00:00

    OK, can go back and switch to the "Realtek Bluetooth Adapter" for now.

    Also, can you provide the following file which has more information on the blue screen crash:

    C:\Windows\MEMORY.DMP

    The memory.dmp file will be quite large, you could zip and compress the memory.dmp file with a third party application such as 7-Zip.

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  5. Anonymous
    2019-06-21T17:11:10+00:00

    i did what you said, and now none of the bluetooth speakers / headphones I have work. they connect, but they don't play anything

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