Share via

Logitech c920 Webcam not working

Anonymous
2019-06-20T23:28:39+00:00

Since the updates to Windows 10 my logitech HD Pro Webcam c920 is no longer recognised by my computer.I have been through weeks of trying to find a solution and none that have been suggested have worked

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-06-20T23:50:01+00:00

    Have you unplugged it and then re-plugged it?

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2019-06-21T00:13:45+00:00

    Hi Casey, I'm Bill.

    The first step that I'd suggest is the Windows troubleshooter. It can often fix issues with USB drivers. Click Start and type "Troubleshoot", then select the first results. Scroll down and choose Hardware and Devices. This might fix the issue.

    Otherwise, manually reinstall the drivers from the Logitech website. It's possible the drivers you have installed for the Webcam aren't up to date with the latest version of Windows 10.

    Here's a download link for the latest drivers:

    https://support.logitech.com/en_us/product/hd-pro-webcam-c920/downloads

    Let me know how you go! Thanks!

    Note: Non-Microsoft websites are linked. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    10 people found this answer helpful.
    0 comments
  3. Anonymous
    2019-06-21T00:12:04+00:00

    yes

     unfortunately that didnt work

    8 people found this answer helpful.
    0 comments
  4. Anonymous
    2019-06-21T00:29:55+00:00

    Did you look in Device Manager, Cameras?  That is where I find my cameras, one internal and the other in USB port.

    4 people found this answer helpful.
    0 comments
  5. Anonymous
    2019-06-21T00:23:48+00:00

    Mine still seems to be working.  Is there some specific app or program you are trying to use it with?  Have you check the permissions for different programs?

    Driver I show is 1.3.89.0 dated 10/24/2018 and it shows eight drivers in the driver details area.

    Otherwise, all I can suggest is to uninstall the device and all drivers then start over by just plugging it in and see if it picks up its own drivers.

    0 comments