Windows 10 - Stuck at Black Screen After Factory Reset

Molly, are you sure you've fully powered off and it's not stuck in Hibernate? Press and hold the power button in for 30 seconds until you see all the power go off. Wait and then press it again to start it up and immediately begin pressing the BIOS Boot Menu key for your model shown in the table in steps above.

Do you see the BIOS splash screen (with your PC or BIOS logo on it?).

Can you enter BIOS/UEFI setup using the key designated for that here:

https://www.mydigitallife.net/comprehensive-lis.... If so reset it to default, check that UEFI is enabled, Secure and Fast boot are disabled until later, BIOS Boot Priority has Windows Boot Manager (for UEFI) or the hard drive set first to boot.

If you can't access the BIOS/UEFI Setup to do this, then try another of these methods to reset the CMOS:

https://www.maketecheasier.com/how-to-reset-cmo...

If none of these work, remove the hard drive and slave it to another PC to copy out any of your files then wipe the drive with Diskpart Clean Command: http://www.sevenforums.com/tutorials/52129-disk....

Power down to remove any other drive from the PC and follow the illustrated steps in this link which compile the best possible Clean Install of Windows which will stay that way as long as you stick with the tools and methods given, has zero reported problems, and is better than any amount of money could buy: http://answers.microsoft.com/en-us/windows/wiki...

Once WIndows is installed but before the screens for User participation, power down and move the hard drive back to the problem PC to see if it will start now, complete the install following the steps closely - driver steps are important enough they are printed in red.

Hi Molly. I'm Greg, an installation specialist, 10 year Windows MVP, and Guardian Moderator here to help you.

We see Reset fail here every day, likely due to corruption in the install which chokes to death. The solution is to create the bootable media to do the gold standard Clean Install in this link which compiles the best possible Install of Windows which will stay that way as long as you stick with the tools and methods given, has zero reported problems, and is better than any amount of money could buy: http://answers.microsoft.com/en-us/windows/wiki...

To create Windows 10 Installation Media (if necessary on another PC) install the Media Creation Tool and follow the directions here: http://windows.microsoft.com/en-us/windows-10/m.... Uncheck the box for Recommended Settings to choose the exact version and bit rate for the target PC only.

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key here: https://www.sysnative.com/forums/hardware-tutor...

If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

Choose the boot device as a UEFI device if offered, skip the Product Key screen and choose your licensed version only if offered. On second screen choose Install Now, then Custom Install, then at the drive selection screen delete all partitions down to Unallocated Space to get it cleanest, click Next to let it create needed partitions and start install - this makes it foolproof.

You will get and keep the best possible install to the exact extent you stick with the steps, tools and methods in the linked tutorial. It's a better install than any amount of money could buy and a great learning experience that will make you the master of your PC because you will learn everything that works best and how to apply it with your own hands.

If you have files that aren't backed up you can use the same bootable media to try to rescue your files using this method: http://answers.microsoft.com/en-us/windows/wiki...

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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Hi Molly1883

Greetings! I am Vijay, an Independent Advisor. You can interrupt Reset.

A. You should reset your computer using Media Creation Tool. You will have to cut Media creation tool on another computer if you can't do this on your existing computer.

Refer to the section"Use installation media to restore or reset your PC "

Recovery options in Windows 10 - https://support.microsoft.com/en-in/help/12415/...

Note - You will get the option to keep your files during reset. But it will remove third party apps including Microsoft Office which will need to be reinstalled. Default Windows 10 apps will be automatically installed. But non-defaults Windows 10 apps will need to be reinstalled.

B. If A doesn't work - I would recommend that you should consider a clean install of your existing Windows 10. You can use below guide by Greg Carmack, MVP for this purpose. This is the best method to perform a clean install of Windows 10. (If you want to rescue your files, there is a section Rescue Files when Windows Won't Start)

https://answers.microsoft.com/en-us/windows/for...

If you want a very lightweight guide - Start fresh with a clean installation of Windows 10

https://www.microsoft.com/en-us/software-downlo...

Do let me know if you require any further help on this. Will be glad to help you.