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When I switch on my laptop. It opens with a command prompt screen and a black background, i.e. dekstop is not visible. On closing command prompt the black screen remains and the only function that works is Alt+Ctrl+delete.
Please help.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Then follow this procedure:
runas /username:admin cmd
and press ENTER (where admin is your username and you need to be an administrator). You will be asked to insert your administrator password
Answer accepted by question author
Hi ROHAN_0
I am Vijay, an Independent Advisor. I am here to work with you on this problem.
A. Try to boot into safe mode
Power ON your computer and as Windows / manufacturer's Logo appears, Power OFF - Repeat 3 times
Now your computer will go into Advanced Recovery Environment
Advanced Options > Troubleshoot > Advanced Options > Startup Settings > Restart
Press 4 or F4 to enable Safe Mode (5 or F5 to enable Safe Mode with Networking)
Log in once Windows starts in safe mode
See whether you able to login. If yes, come out of this and start normally.
If you are not able to boot like above, You will need to boot through a Bootable USB drive. You will need to create this on another computer which is working - https://www.tenforums.com/tutorials/2376-create...
How to Boot from a USB Flash Drive in Windows 10 - https://www.tenforums.com/tutorials/21756-boot-...
B. Another option when you are in Advanced Options in previous step is to choose (Note - You won't lose any files in this step)
OR
C. Penultimate option could be Reset this PC.
In Step A > Troubleshoot > Reset this PC - Keep my files and Remove everything. Choose this carefully as most likely you would like to keep your files.
All apps will be removed and windows will be reinstalled.
D. Last option could be a clean Install. This is the best method to perform a clean install of Windows 10. (If you want to rescue your files, there is a section Rescue Files when Windows Won't Start)
https://answers.microsoft.com/en-us/windows/for...
If you want a very lightweight guide - Start fresh with a clean installation of Windows 10
https://www.microsoft.com/en-us/software-downlo...
Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
The following messages appear.
And on reboot the problem remains as the same screen appears.
Hi ROHAN_0,
I'm Stefano an Independent Advisor, here to help you.
Please follow this steps in Command Prompt:
Then reboot your device
