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Windows Hello No Compatible Camera Found

Anonymous
2019-08-09T21:12:31+00:00

I just recently purchased a razer blade 15 2019 base model, and Windows hello facial recognition isn't working. It says "We couldn't find a camera compatible with Windows Hello." I have been looking online for solutions and it seems that running the web cam driver in compatibility mode fixes this, however I can't find the driver setup packages for this webcam online in order to install the drivers in compatibility mode.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-08-10T00:17:33+00:00

    According to Razer official website:

    https://www.razer.com/gaming-laptops/razer-blade

    the Razor Blade 15 base tech specs shows that your computer should have just a Built-in HD webcam (1MP / 720P) insted of a Windows:registered: Hello built-in IR HD webcam (1MP / 720P) usually installed on Advanced model

    Windows Hello face authentication utilizes a camera specially configured for near infrared (IR) imaging to authenticate and unlock Windows devices as well as unlock your Microsoft Passport.

    I'm sorry but probably you have to consider the option to buy a specific external webcam for face recognition.

    Here some examples

    For streaming and security: Logitech Brio 4K ($200 at Amazon)

    Budget-friendly security: Mouse Facial Recognition Camera ($70 at Amazon)

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  2. Anonymous
    2019-08-09T21:34:01+00:00

    hi Blake

    I am an independent adviser here to help

    In your attempt to find the appropriate driver have you tried the software and driver updater for your PC found here?

    http://drivers.razersupport.com//index.php?_m=d...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2019-08-09T22:05:05+00:00

    I ran the program and all of my drivers are up to date. The driver I need to download is a Microsoft usb video device driver version 10.0.18362.1, released on 06-21-2006.

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  4. Anonymous
    2019-08-09T22:01:29+00:00

    I've ran the updaters, and everything seems to be up to date.

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  5. Anonymous
    2019-08-09T21:34:38+00:00

    Hi BlakeHandschumacher! I am Alessandro, an Independent Windows Advisor. I am here to work with you on this problem.

    I suggest you to take a look to Razer Support

    https://support.razer.com/gaming-laptops/

    Select your laptop and check if there are drivers updates available.

    Hope it help

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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    1 person found this answer helpful.
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