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WIFI connection keeps disconnecting while using

Anonymous
2019-07-22T22:24:16+00:00

Hello,

Windows 10 (64 bit, build 1903 and build 1809 before that) occasionally drops my router's WiFi. This is on a Thinkpad X1. I can recover in a couple of ways:

  1. Run the network troubleshooter which resets the adapter and thereby brings back the network.
  2. Manually disconnect (by temporarily selecting a different connection) and reconnect.

Those steps both kept the WiFi connection up for several hours to a day or so. This was a big problem earlier but doing a Network Reset seems to have fixed it -- no more dropped WiFi!

Now it has happened again! I note that it happened when I had inadvertently left my laptop unplugged. It had dropped to 46% battery which doesn't seem like it should be a problem.

No other wireless devices in my home have this problem.

Google turns up a bunch of "solutions" for this but all of them point me to settings that don't exist on my system!

Does anyone have any advice?

***Original title: WiFi Disconnects***

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. franco d'esaro 24,991 Reputation points Volunteer Moderator
    2019-07-23T07:41:23+00:00

    Hi Bertilak,

    try to keep the laptop powered by the power source, then go to Device Manager> network adapters, select your network adapter in use, click on the Power Management tab, clear the check box, Allow the computer to turn off the device for save energy. Click on the Advanced tab, disable any energy-saving options, such as Energy Efficient Ethernet (EEE), Green Ethernet, for ethernet network cards. For wireless network cards, disable MIMO Power Save Mode or set to No SMPS.

    20+ people found this answer helpful.
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  2. Anonymous
    2019-08-02T16:07:58+00:00

    I noticed that the Intel(R) Dual Band Wireless-AC 8265 driver had an update, so I installed it early AM on 7/28.

    old: 20.70.10.2, 5/12/19

    new: 20/70.11.3, 6/29/19

    ...

    The driver update is likely a complete fix, but time will tell.

    I am now into the 6th day with no problems since the driver update. Three days ago I re-enabled auto-SMPS (undoing an earlier attempt at a fix) and the problem remains fixed. So, I guess I can say the updated driver as a fix is confirmed.

    9 people found this answer helpful.
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  3. franco d'esaro 24,991 Reputation points Volunteer Moderator
    2019-07-23T12:48:10+00:00

    Hi Bertilak,

    in the Advanced tab try disabling Power Save Mode, set no SMPS.

    Otherwise, follow here:

    https://www.tenforums.com/tutorials/82794-change-power-saving-mode-wireless-adapters-windows-10-a.html

    3 people found this answer helpful.
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  4. Anonymous
    2019-07-23T11:25:13+00:00

    Hi Bertilak,

    try to keep the laptop powered by the power source, then go to Device Manager> network adapters, select your network adapter in use, click on the Power Management tab, clear the check box, Allow the computer to turn off the device for save energy. Click on the Advanced tab, disable any energy-saving options, such as Energy Efficient Ethernet (EEE), Green Ethernet, for ethernet network cards. For wireless network cards, disable MIMO Power Save Mode or set to No SMPS.

    Note that there is no "power Management tab." See attached screenshots. This is what I meant when I said in my original post 

    Google turns up a bunch of "solutions" for this but all of them point me to settings that don't exist on my system!

    Can you point out something in the advanced list I should try?

    2 people found this answer helpful.
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  5. Anonymous
    2019-07-23T07:37:15+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that you are facing issues while using internet on your PC as it keeps dropping. For further clarity on the issue, please respond to the questions below.

    1. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
    2. What is the exact model of the PC?

    Meanwhile, I would suggest you to follow the steps mentioned in the article Fix network connection issues in Windows and see if that helps.

    If the issue persists, please get back to us with the details of the troubleshooting steps to assist you further.

    Regards,

    Prakhar Khare

    Microsoft Community – Moderator

    2 people found this answer helpful.
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