Why am I getting "failed to validate oauth token response" when logging into IoT Central through an organization?

Question

Why am I getting "failed to validate oauth token response" when logging into IoT Central through an organization?

Anonymous

I'm working in a client's subscription and their authentication is set up to log in using a domain. When I attempt to log into IoT Central using the "Sign in to an Organization" option, I am redirected to the app with an error messages that reads, "We're sorry, something went wrong on our end." The error message at the bottom of the screen is 500.043.998.103 / 2nnubg2g.1 and when I hover over it reads, "Failed to validate oAuth token response." What do I need to do to resolve this issue?

Anshul Kumar (MINDTREE LIMITED) 6 Reputation points

2021-10-11T14:25:09.697+00:00

Hi, if the posted answer resolves your question, please mark it as the answer by clicking the check mark. Doing so helps others find answers to their questions.

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Anshul Kumar (MINDTREE LIMITED) 6 Reputation points

2021-10-11T14:25:09.697+00:00

Hi, if the posted answer resolves your question, please mark it as the answer by clicking the check mark. Doing so helps others find answers to their questions.

Answer 1

QuantumCache 20,366 Moderator

Hello @Anonymous ,

Please refer to the documentation on : Manage users and roles in your IoT Central application. This documentation gives info on 'Add', 'Delete', and 'Manage Roles'.

Please clear your browser session cookies and try again. We can also try from a different laptop to make sure we are using the right session credentials.

Please do leave a comment in the below section.

Anonymous

2021-07-28T16:09:31.9+00:00

Thanks for the reply, Satish. Where I'm seeing the error is when I first attempt to log into a brand new instance of Azure IoT Central. I'm logging in with the same identity that created the instance, so I should be owner by default.

I think the issue has to do with the way the client as their Active Directory configured (which I do not have access or insights to). When I log into their Azure subscription I have to use the "Log in to an Organization" option for the portal. From there I give it a domain and it redirects me to the login with my username and password. My question is, do I need to do anything special to make logging into IoT Central this way possible.?

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Why am I getting "failed to validate oauth token response" when logging into IoT Central through an organization?

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