Xbox One - Movies app - Can't turn off narrator

On Xbox One when the movie is playing, go to the caption/subtitle icon on the lower left of the screen and select one of the options that doesn't say Narration.  Typically the option "Primary - English - Dolby Audio - 6 Channel"

I have this same issue. It seems to have nothing to do with xbox narrator.          It only happens with one of my movies. Doesn’t happen to others.

Hi CathySreenan

Thanks for participating in the Microsoft Community. I'm Craig, an Independent Advisor and I'll do my best to help today.

Ways to Turn Off the Voice Narration on Xbox One

There are three ways to turn the narrator off on your Xbox One:

Through the power menu: This is the easiest method, but it doesn't provide any extra options.

Through the system settings menu: This method takes a little longer, but it has more options.

With voice commands: This method is also very easy, but it only works if you can use voice commands with your Xbox One.

How to Turn off the Narrator From the Power Menu

The easiest way to turn off the narrator is through the Xbox One power menu. The downside of that simplicity is that this method is also the main way people accidentally turn the feature on without realizing.

Here's how to turn off the Xbox One narrator using the power menu:

Source: https://www.lifewire.com/turn-off-narrator-on-x...

https://www.makeuseof.com/tag/turn-off-narrator...

Please let me know if you need further assistance.

Best Regards,

Craig S.

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