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Repeated problems upgrading from 1803 to to 1903

Anonymous
2019-08-06T05:54:43+00:00

I have tried every suggestion on multiple forums, but after more than a dozen tries, I cannot get Windows to update to 1903. Here is my most recent setuperr.log data in its entirety. I have no idea what it means but I assume someone at Microsoft would...

2019-08-06 13:53:06, Error                 DU     DU::CDUSession::Search: Failed to set WU internal configuration property for targeted scans. hr = 0x80070057

2019-08-06 13:53:25, Error                 CONX   0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll]

2019-08-06 13:58:23, Error                 SP     pSPRemoveUpgradeRegTree: failed to delete reg tree HKLM\SYSTEM\Setup\Upgrade[gle=0x00000005]

2019-08-06 13:58:49, Error                 CSI    00000001 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #38002# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 32 ): 3f003a005c007000610067006500660069006c0065002e007300790073000000 })

[gle=0x80004005]

2019-08-06 13:58:52, Error                 CSI    00000002 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #85712# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 12 ): 65006e002d00550053000000 })

[gle=0x80004005]

2019-08-06 13:58:53, Error                 CSI    00000003 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #98471# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 32 ): 3f003a005c007000610067006500660069006c0065002e007300790073000000 })

[gle=0x80004005]

2019-08-06 13:59:28, Error                 CSI    00000004 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #172753# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 32 ): 3f003a005c007000610067006500660069006c0065002e007300790073000000 })

[gle=0x80004005]

2019-08-06 13:59:42, Error      [0x080831] MIG    CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)

2019-08-06 14:02:58, Error                        CSetupAutomation::Resurrect: File not found: C:$WINDOWS.~BT\Sources\Panther\automation.dat[gle=0x00000002]

2019-08-06 14:02:58, Error                 SP     CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]

2019-08-06 14:37:08, Error      [0x080831] MIG    CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2019-08-07T02:55:06+00:00

    Part Four (Last)

    2019-08-07 11:41:52, Info                  MOUPG  ImageExit: Initializing SQM:         [TRUE]

    2019-08-07 11:41:52, Info                  MOUPG  ImageExit: Initializing PostReboot:  [FALSE]

    2019-08-07 11:41:52, Info                  MOUPG  ProgressHandlerAction: Sending initial progress message for action [0].

    2019-08-07 11:41:52, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2002]

    2019-08-07 11:41:52, Info                  MOUPG  Finalize: Entering Execute Method

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Identifier -> [FinalizeExit]

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Loading Setup Platform...

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Determine if the expected version of Setup Platform has been loaded...

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Platform and Setup binaries match!

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Attempting resurrect of Setup Platform object...

    2019-08-07 11:41:52, Info                  SP     ResurrectSetupPlatform: Did not find setup platform serialized data.

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Creating Setup Platform object...

    2019-08-07 11:41:52, Info                  SP     CSetupPlatform::Initialize: Setup log starts:

    2019-08-07 11:41:52, Info                  SP     Host system information:

                                       VM: NO

                                       Firmware type: PCAT

                                       Manufacturer: Dell Inc.

                                       Model : OptiPlex 9010

                                       BIOS name : BIOS Date: 02/22/18 14:37:09 Ver: A29.00 

                                       BIOS version : A29

                                       BIOS release date : 20180222000000.000000+000

                                       Total memory : 17179869184

                                       Number of physical CPUs : 1

                                       Number of logical CPUs : 8

                                       Processor manufacturer : GenuineIntel

                                       Processor name : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz

                                       Processor caption : Intel64 Family 6 Model 58 Stepping 9

                                       Processor architecture : x64

                                       Processor clock : 3401

    2019-08-07 11:41:52, Info                  SP     Antivirus software information:

                                       Name: Norton Security, Path: C:\Program Files\Norton Security with Backup\Engine\22.17.3.50\nsWscSvc.exe, Timestamp: Wed, 07 Aug 2019 02:38:03 GMT, State: 331776

                                       Name: Windows Defender, Path: %ProgramFiles%\Windows Defender\MsMpeng.exe, Timestamp: Tue, 06 Aug 2019 04:34:34 GMT, State: 393472

    2019-08-07 11:41:52, Info                         SPGenerateCopyListFromConfigFile: Didn't find file list in C:$WINDOWS.~BT\Sources\setupplatform.cfg, section Footprint.Basic.amd64

    2019-08-07 11:41:52, Info                         SPGetFootprintCapabilities: Starting verification of footprint section Footprint.Basic

    2019-08-07 11:41:52, Info                         SPGetFootprintCapabilities: Could not find footprint file C:$WINDOWS.~BT\Sources\WinSetupBoot.hiv

    2019-08-07 11:41:52, Warning                      SPGetFootprintCapabilities: Footprint [Footprint.Basic] incomplete; the platform capability will not be available

    2019-08-07 11:41:52, Info                         SPGenerateCopyListFromConfigFile: Didn't find file list in C:$WINDOWS.~BT\Sources\setupplatform.cfg, section Footprint.Servicing.amd64

    2019-08-07 11:41:52, Info                         SPGetFootprintCapabilities: Starting verification of footprint section Footprint.Servicing

    2019-08-07 11:41:52, Info                         SPGetFootprintCapabilities: Could not find footprint file C:$WINDOWS.~BT\Sources\pnppropmig.dll

    2019-08-07 11:41:52, Warning                      SPGetFootprintCapabilities: Footprint [Footprint.Servicing] incomplete; the platform capability will not be available

    2019-08-07 11:41:52, Info                         SPGenerateCopyListFromConfigFile: Didn't find file list in C:$WINDOWS.~BT\Sources\setupplatform.cfg, section Footprint.ICB.amd64

    2019-08-07 11:41:52, Info                         SPGetFootprintCapabilities: Starting verification of footprint section Footprint.ICB

    2019-08-07 11:41:52, Info                         SPGetFootprintCapabilities: Could not find footprint file C:$WINDOWS.~BT\Sources\mxeagent.dll

    2019-08-07 11:41:52, Warning                      SPGetFootprintCapabilities: Footprint [Footprint.ICB] incomplete; the platform capability will not be available

    2019-08-07 11:41:52, Info                         SPGenerateCopyListFromConfigFile: Didn't find file list in C:$WINDOWS.~BT\Sources\setupplatform.cfg, section Footprint.Migration.amd64

    2019-08-07 11:41:52, Info                         SPGetFootprintCapabilities: Starting verification of footprint section Footprint.Migration

    2019-08-07 11:41:52, Info                         SPGetFootprintCapabilities: Could not find footprint file C:$WINDOWS.~BT\Sources\hwcompat.dll

    2019-08-07 11:41:52, Warning                      SPGetFootprintCapabilities: Footprint [Footprint.Migration] incomplete; the platform capability will not be available

    2019-08-07 11:41:52, Info                         Initializing diagnostics helper; data file = (NULL)

    2019-08-07 11:41:52, Info                         No existing diagnostics data

    2019-08-07 11:41:52, Info                         Reading onesetting for tracing settings

    2019-08-07 11:41:52, Info                         Onesettings: Querying Prod server

    2019-08-07 11:41:52, Info                         Reading onesetting for tracing settings completed, Error: 0x1

    2019-08-07 11:41:52, Info                         Tracing: Read settings from onesettings:m_bGlobalLoggerEnabled: 0x0,m_bSetupAutoLoggerEnabled: 0x0,m_bUserModeTracingEnabled: 0x0,m_bKernelModeTracingEnabled: 0x0;m_dwKernelFlags: 0x0;

    2019-08-07 11:41:52, Info                         Tracing: Autologger/user mode provider read from onesetting: 

    2019-08-07 11:41:52, Info                         Key CollectTrace is not available.

    2019-08-07 11:41:52, Warning               SP     CSetupPlatform::Initialize: Failed to initialize tracing

    2019-08-07 11:41:52, Info                         There is already a running setup user mode etw session!

    2019-08-07 11:41:52, Info                         VDS available

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Setup Platform object created!

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Enable diagnosis mode

    2019-08-07 11:41:52, Info                         Key CollectTrace is not available.

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Setting Correlation vector

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Persisting telemetry data

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Restartable: [yes]

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Not persisting telemetry data

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Resurrecting NewSystem object from [C:$Windows.~BT\Sources]

    2019-08-07 11:41:52, Info                  SP     Attempting to resurrect a new system from C:$Windows.~BT\Sources

    2019-08-07 11:41:52, Warning               SP     CSetupPlatform::ResurrectNewSystem: Cannot find new system serialized data.

    2019-08-07 11:41:52, Warning               MOUPG  ImageExit: Unable to resurrect NewSystem object. hr=0x80070002

    2019-08-07 11:41:52, Info                  SP     SetupPlatform opted-in to sqm

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Upload telemetry data

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Setting Watson bucketing parameter -> [0]=[6]

    2019-08-07 11:41:52, Info                         Set Watson bucketing parameter #0 to 6

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Setting Watson bucketing parameter -> [1]=[1]

    2019-08-07 11:41:52, Info                         Set Watson bucketing parameter #1 to 1

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Setting Watson bucketing parameter -> [4]=[0x0]

    2019-08-07 11:41:52, Info                         Set Watson bucketing parameter #4 to 0x0

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Setting Watson bucketing parameter -> [5]=[0x3001D]

    2019-08-07 11:41:52, Info                         Set Watson bucketing parameter #5 to 0x3001D

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Setting Watson bucketing parameter -> [3]=[0]

    2019-08-07 11:41:52, Info                         Set Watson bucketing parameter #3 to 0

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Setting Watson bucketing parameter -> [6]=[17134]

    2019-08-07 11:41:52, Info                         Set Watson bucketing parameter #6 to 17134

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Setting Watson bucketing parameter -> [7]=[rs4_release]

    2019-08-07 11:41:52, Info                         Set Watson bucketing parameter #7 to rs4_release

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [STRING] -> [SetupBuildString]=[10.0.18362.264.amd64fre.19h1_release_svc_prod3.190712-1544] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SetupCompilationType]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SetupVersionMajor]=[0xA] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SetupVersionMinor]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SetupVersionBuildNumber]=[0x47BA] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SetupVersionCSDBuildNumber]=[0x108] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SetupBuildDate]=[0x2E8F8] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [STRING] -> [SetupBranchName]=[19h1_release_svc_prod3] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SetupBranchHash]=[0xFDC005C1] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SystemPhysicalMemory]=[0xFF4A10] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SystemProcessorCount]=[0x8] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SystemCpuModel]=[0x9] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SystemProcessorArchitecture]=[0x9] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [STRING] -> [SystemManufacturer]=[Dell Inc.] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [STRING] -> [SystemProductName]=[OptiPlex 9010] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [STRING] -> [SystemCpuDescription]=[Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [NativeProcessorArchitecture]=[0x9] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360Scenario]=[0x6] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360Mode]=[0x10001] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [WindowsLicenseState]=[0x2] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [IsWebSetupCreatedMedia]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [LegacySetupInterrupt]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [ReflectDrivers]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [PostRollbackContext]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SetupUpgradeAttempts]=[0x12] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SetupPriority]=[0x2] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [DUSetupOptIn]=[0x1] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [DUSetupTime]=[0x3] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SystemPartitionTotalSpace]=[0x2EF] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SystemPartitionFreeSpace]=[0x1DA] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SystemPartitionFreeSpaceWinRe]=[0x1DA] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [CompatBlockEncountered]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [CompatHardBlockedProviders]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [CompatSysReqScanTime]=[0x8] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [CompatSysGatedTime]=[0x2] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [ActivationBlocked]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [ActivationBlockSkipped]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [OSPartitionDownloadReqFreeSpace]=[0x5E62] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [OSPartitionDownloadReqTotalSpace]=[0x1D7C6] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [OSPartitionDownloadReqRequiredSpace]=[0x400] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [DiskSpaceDownloadReqBlocked]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [DiskSpaceDownloadReqExtDriveUsed]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [HostOsMajorVersion]=[0xA] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [HostOsMinorVersion]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [HostOsBuildNumber]=[0x42EE] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [HostOsArchitecture]=[0x2] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [HostOsStageType]=[0x1] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [HostOsEditionType]=[0x2] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SetupFailureCount]=[0x8] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [HostOsLanguage]=[0x411] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [HostOsSkuId]=[0x288] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [HostOsSuiteMask]=[0x100] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [HostOsProductType]=[0x1] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [HostOsCompact]=[0x1] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [HostOsWimBoot]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SourceOsMajorVersion]=[0xA] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SourceOsMinorVersion]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SourceOsBuildNumber]=[0x42EE] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [SourceOsBuildQFE]=[0x35A] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [QUADWORD] -> [SetupStartTime]=[0x1d54cc99fbe2849] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [STRING] -> [WuId]=[c9ade50a-72a7-4062-8565-b6da2134453a] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [STRING] -> [HostOsEditionId]=[Professional] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [STRING] -> [HostOsInstallationType]=[Client] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [STRING] -> [HostOsSkuName]=[Windows 10 Pro] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [STRING] -> [HostOsBranchName]=[rs4_release] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [STRING] -> [SourceOsEditionId]=[Professional] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [STRING] -> [SourceOsLanguage]=[en-US] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  CONX   ConX::Compatibility::CCompatibilityHost::SetCorrelationVector:(wsc:setup:): Correlation Vector [QW/TFiOrukeWy7ZM.1.1.13.1.5.49.3.7.0]

    2019-08-07 11:41:52, Info                  CONX   ConX::Compatibility::CCompatibilityHost::SetCorrelationVector:(wsc:wica:): Correlation Vector [QW/TFiOrukeWy7ZM.1.1.13.1.5.49.3.8.0]

    2019-08-07 11:41:52, Info                  CONX   Compatibility Finalize called

    2019-08-07 11:41:52, Info                  SP     SetupPlatform opted-in to sqm

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Upload telemetry data

    2019-08-07 11:41:52, Info                  MOUPG  Finalize: Reporting result value: [0x0]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360MappedResult]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360Result]=[0x0] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360Extended]=[0x3001D] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [CUSTOM] -> [WindowsUpdateExit] -> [Package360][8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [CUSTOM] -> [PreDownloadQuiet] -> [Package360][8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][c9ade50a-72a7-4062-8565-b6da2134453a][][Succeeded][Windows 10 Pro][17134][6][1][0x0][0x3001D][18362]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: TraceOneSettingsEvent -> [0x0][0][scenarioId=6;platformEdition=Professional;platformInstallationType=Client;sku=48;deviceId={6BA073F7-FC17-413F-91D4-132C92A7487F};AppVer=10.0.18362.264;appBuildLab=19h1_release_svc_prod3][][Package360][8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  Finalize: Retrieving downlevel ticks from registry...

    2019-08-07 11:41:52, Info                  MOUPG  Finalize: Converting [3] downlevel ticks to seconds...

    2019-08-07 11:41:52, Info                  MOUPG  Finalize: Reporting total downlevel time: [15 seconds]

    2019-08-07 11:41:52, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360DownlevelTime]=[0xF] [8f63c7c8-8372-4a5a-b50c-f8bafcf27da0][2DBEA21E-0A44-4747-A2EE-416EECF243AD.1][RS:3D66][0x6]

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: Release Identifier -> [FinalizeExit]

    2019-08-07 11:41:52, Info                  MOUPG  MoSetupPlatform: SuspendAndReleasing Setup Platform object...

    2019-08-07 11:41:52, Info                  SP     Suspending and releasing setup platform

    2019-08-07 11:41:53, Info                         Copy telemetry file: source folder: C:$WINDOWS.~BT\Sources\Panther, destination folder: C:\ProgramData\Microsoft\Diagnosis\ETLLogs

    2019-08-07 11:41:53, Info                         Copy etl files: source: C:$WINDOWS.~BT\Sources\Panther\DlTel-Merge.etl, destination: C:\ProgramData\Microsoft\Diagnosis\ETLLogs\DlTel-Merge.etl

    2019-08-07 11:41:53, Info                         pCopyTelemetryFile: Wrote CV QW/TFiOrukeWy7ZM.1.1.13.1.5.49.7 to ETL C:\ProgramData\Microsoft\Diagnosis\ETLLogs\DlTel-Merge.etl:$ETLUNIQUECVDATA

    2019-08-07 11:41:53, Info                         Diagtrack service is running

    2019-08-07 11:41:54, Info                         Successfully Forceuploaded the telemetry data.

    2019-08-07 11:41:55, Info                         Upload files successfully so we can remove all etl files.

    2019-08-07 11:41:55, Info                  SP     Closing Panther Logging

    2019-08-07 11:41:55, Info                  MOUPG  MoSetupPlatform: Setup Platform object suspended!

    2019-08-07 11:41:55, Info                  MOUPG  MoSetupPlatform: Setup Platform object released!

    2019-08-07 11:41:55, Info                  MOUPG  Finalize: Leaving Execute Method

    2019-08-07 11:41:55, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2004]

    2019-08-07 11:41:55, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2003]

    2019-08-07 11:41:55, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2001]

    2019-08-07 11:41:55, Info                  MOUPG  ProgressHandlerAction: Sending final progress message for action [0].

    2019-08-07 11:41:55, Info                  MOUPG  ProgressHandlerAction FinalUpdate: 0x0, 0x0 / 0x0, 0x0

    2019-08-07 11:41:55, Info                  MOUPG  ProgressHandlerAction: Sending final progress message for action [0].

    2019-08-07 11:41:55, Info                  MOUPG  ProgressHandlerAction FinalUpdate: 0x0, 0x0 / 0x0, 0x0

    2019-08-07 11:41:55, Info                  MOUPG  ProgressHandlerAction: Sending final progress message for action [0].

    2019-08-07 11:41:55, Info                  MOUPG  ProgressHandlerAction FinalUpdate: 0x0, 0x0 / 0x0, 0x0

    2019-08-07 11:41:55, Info                  MOUPG  Signalling actions thread to shut down.

    2019-08-07 11:41:55, Info                  MOUPG  Waiting for actions thread to exit.

    2019-08-07 11:41:55, Info                  MOUPG  Actions thread has exited.

    2019-08-07 11:41:55, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2004]

    2019-08-07 11:41:55, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2000]

    2019-08-07 11:41:55, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x3000]

    2019-08-07 11:41:55, Info                  MOUPG  DlpTask: Leaving Execute Method

    2019-08-07 11:41:55, Info                  CONX   Uninitializing compatibility provider wsc:setup:...

    2019-08-07 11:41:55, Info                  CONX   Uninitializing compatibility provider wsc:wica:...

    2019-08-07 11:42:12, Info                  MOUPG  SetupUI: Calling PowerClearRequest with type [0x1]...

    2019-08-07 11:42:12, Info                  MOUPG  SetupUI: Power request cleared!

    2019-08-07 11:42:12, Info                  MOUPG  **************** SetupHost Logging End ****************

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  2. Anonymous
    2019-08-06T06:19:51+00:00

    Have you tried the Media Creation Tool and do a clean update?

    Save all your data and try this also;

    If you have not cleaned it out copy the Download folder to another drive or to a USB flash drive and use it to install the downloaded programs rather than wandering all over the Internet to find those programs.

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  3. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-08-06T06:16:59+00:00

    Hi JamesHeisig

    Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Share Setuperr.log and Setupact.log from

    C:$Windows.~BT\Sources\Panther - This log is mandatory for analysis

    AND

    C:$Windows.~BT\Sources\Rollback\ - This log is not mandatory but useful for analysis

    Note - These folders may be hidden, so you will have to do File Explorer > View > Options > View tab > Select Show hidden files, folders and drives.

    Zip them and upload them to Onedrive and share the link here.

    Do let me know if you have any more question or require further help.

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  4. Anonymous
    2019-08-06T06:13:55+00:00

    I have already tried (several times) everything you mention up to copying the "System Information" . Here it is in its entirety. As you will see, there is **no information after System SKU.**Can you decipher the setuperr.log information I provided in my first post? Perhaps there is a clue there to what went wrong.

    OS Name Microsoft Windows 10 Pro

    Version 10.0.17134 Build 17134

    Other OS Description Not Available

    OS Manufacturer Microsoft Corporation

    System Name JIMHEISIG-PC

    System Manufacturer Dell Inc.

    System Model OptiPlex 9010

    System Type x64-based PC

    System SKU

    Processor Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)

    BIOS Version/Date Dell Inc. X55, 3/28/2012

    SMBIOS Version 2.7

    Embedded Controller Version 255.255

    BIOS Mode Legacy

    BaseBoard Manufacturer Dell Inc.

    BaseBoard Model Not Available

    BaseBoard Name Base Board

    Platform Role Desktop

    Secure Boot State Unsupported

    PCR7 Configuration Binding Not Possible

    Windows Directory C:\WINDOWS

    System Directory C:\WINDOWS\system32

    Boot Device \Device\HarddiskVolume3

    Locale Japan

    Hardware Abstraction Layer Version = "10.0.17134.858"

    User Name JimHeisig-PC\JimHeisig

    Time Zone Tokyo Standard Time

    Installed Physical Memory (RAM) 16.0 GB

    Total Physical Memory 16.0 GB

    Available Physical Memory 8.10 GB

    Total Virtual Memory 19.6 GB

    Available Virtual Memory 11.5 GB

    Page File Space 3.65 GB

    Page File C:\pagefile.sys

    Kernel DMA Protection Off

    Virtualization-based security Not enabled

    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable

    Hyper-V - VM Monitor Mode Extensions Yes

    Hyper-V - Second Level Address Translation Extensions Yes

    Hyper-V - Virtualization Enabled in Firmware No

    Hyper-V - Data Execution Protection Yes

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  5. Anonymous
    2019-08-06T06:01:54+00:00

    Hi james

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.

    Open Start, type: CMD

    Right click CMD

    Click Run as administrator

    Type each of the following then hit Enter

    taskkill /f /fi "SERVICES eq wuauserv" (Do this multiple times)

    net stop cryptSvc

    net stop bits

    net stop msiserver

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    rmdir C:\Windows\SoftwareDistribution\DataStore

    rmdir C:\Windows\SoftwareDistribution\Download

    When complete, hit Enter, then restart, then try updating again.

    If that does not work..

    1. Open Start, type: CMD

    Right click CMD

    Click Run as administrator

    Type each of the following then hit Enter

    Run these codes:

    Net Stop bits

    Net Stop wuauserv

    Net Stop appidsvc

    Net Stop cryptsvc

    Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak

    Ren %systemroot%\system32\catroot2 catroot2.bak

    Net Start bits

    Net Start wuauserv

    Net Start appidsvc

    Net Start cryptsvc

    After running these commands, check if your issue is fixed.

    Other things you can try...

    We are aware of reports from users experiencing problems installing the latest Feature Update, version 1903 which is in the process of rolling out.

    A couple issues we are aware of that might block the upgrade include the following:

    • You need to ensure you have 10 to 16 GBs of free space.
    • If there is a SD card installed, uninstall it or disable it.
    • Disconnect any usb drives.

    What is the exact make and model?

    Open Start, type: system information

    Hit Enter

    Click System summary

    Look in the right pane

    Copy the system sku info into reply here.

    See example: https://imgur.com/qzektpA

    Have you checked the manufacturers website to determine compatibility?

    Check this List to Determine if Your Computer is Compatible with the Windows 10 1903

    https://answers.microsoft.com/en-us/windows/wik...

    perform the following tasks:

12 Things You Should Do Before Installing Windows 10 

[https://www.groovypost.com/howto/prepare-comput...](https://www.groovypost.com/howto/prepare-computer-windows-10-creators-update-version-1703/)

    Free up space:

    http://answers.microsoft.com/en-us/windows/wiki...

    Another way users have been able to successfully install the update is by using the Update Assistant. Go to the following page then click 'Update Now'

    https://www.microsoft.com/software-download/win...

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