Share via

"This PC can't run Windows 10"

Anonymous
2019-08-06T21:12:52+00:00

I was just notified that Windows cannot be updated on my new laptop that I have had less than a year.

HP Spectre  x360 Convertible 15-ch0xx - Intel Core 17 8th Gen - Nvidia Geforce - Bang & Olufsen

16.0GB RAM - 64-bit operating system, x64-based processor - pen and touch support w/10 touch points

Windows 10 Home Version 1803 installed on 11/23/18

Error Message:

"This PC can't run Windows 10 *Contact your PC manufacturer to see if you can upgrade the system BIOS"

What does this mean and how do I contact the mfg? Machine was purchased at Best Buy

Thanks!

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. DaveM121 871.3K Reputation points Independent Advisor
    2019-08-07T10:53:05+00:00

    Hi Dana

    There as a BIOS update released for your laptop on 22 May, you need to install that BIOS update and then the Windows upgrade should proceed . . .

    https://support.hp.com/us-en/drivers/selfservic...

    ________________________________________________________

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    30+ people found this answer helpful.
    0 comments

3 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-08-06T23:20:04+00:00

    Hi Dana. I'm Greg, an installation specialist, 10 year Windows MVP, and Guardian Moderator here to help you.

    That's the buggy Windows Upgrade Advisor which is wrong a lot. To find out for sure I would manually upgrade to the latest version 1903 by opening the Media Creation Tool from this link: http://windows.microsoft.com/en-us/windows-10/m..., choose Download Tool Now, then open the tool and choose Upgrade This PC Now. This saves your files, apps and most settings in place, is the most stable method to change versions, brings your Updates current, resolves most problems.

    If any problems report back the verbatim error and number, then continue with these steps for overcoming Version Upgrade problems: http://answers.microsoft.com/en-us/windows/wiki...

    If the Version has problems I will work with you to try to resolve them. If the problems are intractable, you have ten days to roll it back in Recovery settings.

    Most problems are resolved by doing this gold standard Clean Install which should get you past all difficulties as it has millions of others who have followed the steps in this link and never come back to report another problem: http://answers.microsoft.com/en-us/windows/wiki... . So read it over and see if its something you want to learn to do.

    I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

    7 people found this answer helpful.
    0 comments
  2. Anonymous
    2019-08-07T18:02:21+00:00

    Thank you so much DaveM121! This simplest of solutions worked beautifully.  You rock!

    Dana 8/7/19

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2019-08-06T23:13:31+00:00

    Hi Dana

    I am an independent advisor here to help

    the manufacturer of your computer is HP. I would recommend that you begin by reviewing the following article for assistance with updating the BIOS

    https://support.hp.com/us-en/document/c00042629

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    0 comments