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Logitech BRIO - Driver error

Anonymous
2019-07-04T01:39:29+00:00

Hi - I installed Windows 10 version 1903 last night and I am now receiving a 'Driver error' message for my Logitech BRIO - spoke with Logitech and they directed me to Microsoft - any help here appreciated.

Windows for home | Windows 10 | Devices and drivers

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  1. Sumit D - IA 166.6K Reputation points Independent Advisor
    2019-07-04T11:59:36+00:00

    As 1903 is still in initial stages, it would be better to do a rollback.

    https://www.yourwindowsguide.com/2018/10/rollba...

    I'll escalate if you share the feedback hub link with me.

    https://support.microsoft.com/en-in/help/27932/...

    https://www.tenforums.com/tutorials/130174-shar...

    Disclaimer:

    This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

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  1. Anonymous
    2019-07-04T21:41:12+00:00

    I managed to solve this. 

    Go to Settings / Device Manager. Scroll down to Universal Serial Bus controller. Right click Logitech BRIO, then click Update drivers.

    Thanks for the help.

    8 people found this answer helpful.
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  2. Anonymous
    2019-08-12T19:43:51+00:00

    I found that this worked for me. No rollback necessary. I just updated and selected "Search automatically for updated driver software".

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  3. Anonymous
    2019-07-04T05:25:05+00:00

    Hi Sumit - I went there first - I cannot update the firmware as the driver error is preventing the device from being detected - Logitech Camera Settings is installed but it is not detecting the BRIO - thoughts?

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  4. Sumit D - IA 166.6K Reputation points Independent Advisor
    2019-07-04T02:07:00+00:00

    Hi Dohnt,

    I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

    As a first step, please try installing the drivers again if you have not and the full Software Suite. Link is below:

    https://support.logi.com/hc/en-us/articles/3600...

    Disclaimer:

    This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

    0 comments