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Default Gateway is Not Available - NOTHING WORKS(event log included)

Anonymous
2019-08-23T15:52:04+00:00

Tried all of the troubleshooting tips...finally did a repair reset of Windows as a last resort - still nothing.  Getting frequent and random disconnects every ten or so minutes.  Was having this issue before the latest massive OS update, and seemed to be able to fix via one of the methods - but now nothing seems to work.

I'd be very appreciative of any assistance that could be offered!

File Name:     F484519A-4F92-486F-A0CC-9A2D6F2EAB0A.Repair.1.etl                      

Detection details    

Diagnostics Information (Network Adapter)

Details about network adapter diagnosis:

Network adapter Wi-Fi driver information:

   Description . . . . . . . . . . : NETGEAR A7000 WiFi USB3.0 Adapter

   Manufacturer  . . . . . . . . . : NETGEAR Inc.

   Provider  . . . . . . . . . . . : NETGEAR Inc.

   Version   . . . . . . . . . . . : 1030.25.701.2017

   Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem11.inf

   Inf File Date . . . . . . . . . : Sunday, August 18, 2019  8:51:40 PM

   Section Name  . . . . . . . . . : RTL8814au.ndi

   Hardware ID . . . . . . . . . . : usb\vid_0846&pid_9054

   Instance Status Flags . . . . . : 0x180600a

   Device Manager Status Code  . . : 0

   IfType  . . . . . . . . . . . . : 71

   Physical Media Type . . . . . . : 9

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

Information for connection being diagnosed

 Interface GUID: e03b8f5a-2c51-4419-ace8-a74fcc099f76

 Interface name: NETGEAR A7000 WiFi USB3.0 Adapter

 Interface type: Native Wi-Fi

Connection incident diagnosed

 Auto Configuration ID: 1

 Connection ID: 1

Connection status summary

 Connection started at: 2019-08-23 03:52:32-374

 Profile match: Success

 Pre-Association: Success

 Association: Success

 Security and Authentication: Success

List of visible access point(s): 29 item(s) total, 29 item(s) displayed

        BSSID        BSS Type PHY    Signal(dB)    Chnl/freq    SSID

48-5D-36-52-BE-FE    Infra     <unknown>    -85        5660000     FiOS-W7AGF-5G

4A-5D-36-52-BE-FF    Infra     <unknown>    -82        5660000     (Unnamed Network)

92-AD-43-68-86-78    Infra     <unknown>    -73        1     xfinitywifi

4C-8B-30-A2-4E-06    Infra     <unknown>    -72        5540000     FiOS-W7AGF-5G

9E-AD-43-68-86-78    Infra     <unknown>    -71        1     (Unnamed Network)

20-C0-47-29-31-4C    Infra     <unknown>    -72        5660000     Fios-SI6BV-5G

9C-34-26-99-F4-7E    Infra     <unknown>    -72        5240000     mobygrape

88-AD-43-68-86-80    Infra     <unknown>    -71        5805000     DavidK

DE-34-26-99-F4-7E    Infra     <unknown>    -71        5240000     (Unnamed Network)

BE-34-26-99-F4-7E    Infra     <unknown>    -72        5240000     (Unnamed Network)

CE-34-26-99-F4-7E    Infra     <unknown>    -73        5240000     XFINITY

8E-AD-43-68-86-80    Infra     <unknown>    -70        5805000     (Unnamed Network)

AE-34-26-99-F4-7E    Infra     <unknown>    -70        5240000     xfinitywifi

92-AD-43-68-86-80    Infra     <unknown>    -70        5805000     XFINITY

AE-34-26-99-F4-78    Infra     <unknown>    -68        6     xfinitywifi

9A-AD-43-68-86-80    Infra     <unknown>    -70        5805000     xfinitywifi

BE-34-26-99-F4-78    Infra     <unknown>    -66        6     (Unnamed Network)

20-C0-47-54-EE-CE    Infra     <unknown>    -66        5180000     Fios-WD0QF-5G

DE-34-26-99-F4-78    Infra     <unknown>    -65        6     (Unnamed Network)

9C-34-26-99-F4-78    Infra     <unknown>    -62        6     mobygrape

F2-81-73-19-63-6B    Infra     <unknown>    -52        5240000     (Unnamed Network)

50-C7-BF-CC-B1-B8    Infra     <unknown>    -55        1     VOLVO

48-5D-36-F7-CF-D4    Infra     <unknown>    -44        11     FiOS-YEZBH

00-7F-28-2E-19-E8    Infra     <unknown>    -50        6     9JW96

20-C0-47-52-BC-12    Infra     <unknown>    -55        1     Fios-WEYA4

48-5D-36-F7-CF-D2    Infra     <unknown>    -50        5180000     FiOS-YEZBH-5G

50-C7-BF-CC-B1-B7    Infra     <unknown>    -51        5180000     VOLVO-5G

22-C0-47-52-BC-11    Infra     <unknown>    -53        5240000     (Unnamed Network)

20-C0-47-52-BC-10    Infra     <unknown>    -50        5240000     Fios-WEYA4-5G

Connection History

 Information for Auto Configuration ID 1

  List of visible networks: 18 item(s) total, 18 item(s) displayed

  BSS Type PHY    Security    Signal(RSSI)    Compatible    SSID

  ------------------------------------------------------------------------------

  Infra     <unknown>    Yes        100    Yes        (Unnamed Network)

  Infra     <unknown>    Yes        62    Yes        FiOS-W7AGF-5G

  Infra     <unknown>    No        72    Yes        xfinitywifi

  Infra     <unknown>    Yes        63    Yes        Fios-SI6BV-5G

  Infra     <unknown>    Yes        70    Yes        XFINITY

  Infra     <unknown>    Yes        71    Yes        (Unnamed Network)

  Infra     <unknown>    Yes        70    Yes        mobygrape

  Infra     <unknown>    Yes        70    Yes        Fios-WD0QF-5G

  Infra     <unknown>    Yes        70    Yes        DavidK

  Infra     <unknown>    Yes        82    Yes        (Unnamed Network)

  Infra     <unknown>    Yes        88    Yes        Fios-WEYA4

  Infra     <unknown>    Yes        92    Yes        VOLVO

  Infra     <unknown>    Yes        96    Yes        9JW96

  Infra     <unknown>    Yes        98    Yes        Fios-WEYA4-5G

  Infra     <unknown>    Yes        100    Yes        FiOS-YEZBH

  Infra     <unknown>    Yes        100    Yes        FiOS-YEZBH-5G

  Infra     <unknown>    Yes        100    Yes        VOLVO-5G

  Infra     <unknown>    Yes        62    Yes        FiOS-W7AGF

  List of preferred networks: 2 item(s)

   Profile: xfinitywifi

    SSID: xfinitywifi

    SSID length: 11

    Connection mode: Infra

    Security: No

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028001

   Profile: Fios-WEYA4-5G

    SSID: Fios-WEYA4-5G

    SSID length: 13

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: Yes

 Information for Connection ID 1

 Connection started at: 2019-08-23 03:52:32-374

  Auto Configuration ID: 1

  Profile: Fios-WEYA4-5G

  SSID: Fios-WEYA4-5G

  SSID length: 13

  Connection mode: Infra

  Security: Yes

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Success

    Last AP:  20-c0-47-52-bc-10

  Security and Authentication

   Configured security type: WPA2-PSK

   Configured encryption type: CCMP(AES)

   802.1X protocol: No

   Key exchange initiated: Yes

    Unicast key received: Yes

    Multicast key received: Yes

   Number of security packets received: 0

   Number of security packets sent: 0

   Security attempt status: Success

 Connectivity

   Packet statistics

    Ndis Rx: 15786503

    Ndis Tx: 3938623

    Unicast decrypt success: 118

    Multicast decrypt success: 0

    Unicast decrypt failure: 0

    Multicast decrypt failure: 0

    Rx success: 543

    Rx failure: 0

    Tx success: 954

    Tx failure: 0

    Tx retry: 0

    Tx multiple retry: 0

    Tx max lifetime exceeded: 0

    Tx ACK failure: 0

   Roaming history: 1 item(s)

     Times: 2019-08-23 04:41:26-247

    Roamed from BSSID:  20-c0-47-52-bc-10

     Reason: 0x00020000

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration

 Initialize status: Success

Information for connection being diagnosed

 Interface GUID: e03b8f5a-2c51-4419-ace8-a74fcc099f76

 Interface name: NETGEAR A7000 WiFi USB3.0 Adapter

 Interface type: Native Wi-Fi

Result of diagnosis: There may be problem

Diagnostics Information (Wireless Network Adapter)

Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native Wi-Fi MSM

 Initialize status: Success

Information for connection being diagnosed

 Interface GUID: e03b8f5a-2c51-4419-ace8-a74fcc099f76

 Interface name: NETGEAR A7000 WiFi USB3.0 Adapter

 Interface type: Native Wi-Fi

 Profile: Fios-WEYA4-5G

 SSID: Fios-WEYA4-5G

 SSID length: 13

 Connection mode: Infra

 Security: Yes

 Connect even if network is not broadcasting: No

Result of diagnosis: There may be problem

Network Diagnostics Log

File Name:     F484519A-4F92-486F-A0CC-9A2D6F2EAB0A.Diagnose.0.etl

Other Networking Configuration and Logs

File Name:     NetworkConfiguration.cab    

Collection information    

Computer Name:     DESKTOP-NC4BNO3

Windows Version:    10.0

Architecture:    x64

Time:    Friday, August 23, 2019 4:44:37 AM

Publisher details    

Windows Network Diagnostics    

Detects problems with network connectivity.    

Package Version:    4.0

Publisher:    Microsoft Windows

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-08-23T19:48:27+00:00

    Remember, there is a hidden default Administrator account thats disable by default. Thats the account I wanted you to enable then log into.

    Learn more:

    https://www.groovypost.com/howto/enable-disable...

    Thanks for filing the bug report, will go ahead and vote on it.

    0 comments
  2. Anonymous
    2019-08-23T19:45:22+00:00

    Thank you, again, Andre.

    To answer your questions, yes; I am logged into the administrator account(there is only one account, btw).

    It looks like I may have to rollback, but here is the feedback link.  I appreciate the support and help greatly.

    https://aka.ms/AA5xyi4

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  3. Anonymous
    2019-08-23T18:13:28+00:00

    If this was a recent feature update (new version of Windows 10), it likely introduced a bug thats affecting the adapter.

    I would also recommend you file a bug report; send me the short link so I can vote on it and bring it to the attention of the Windows engineers.

    https://windows10.help/blogs/entry/54-how-to-su...

    Could you confirm if this also happens in the default Administrator account?

    Open Start

    Type: cmd

    Right click CMD

    Click Run as administrator

    At the command prompt, type:

    net user administrator /active:yes

    Hit Enter

    Close command prompt, restart, then try signing into the Administrator account.

    If it still does, then the best option is for you to rollback to the previous version where it was working properly:

    Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.

    or

    Press Control + Alt + Delete

    Click Sign out

    At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen

    Continue to hold down the shift key while clicking Restart

    Continue to hold down the shift key until the Advanced Recovery Options menu appears

    Click Troubleshoot

    Click Advanced options

    Click Go back to the previous version of Windows

    Windows Update might attempt to upgrade to Windows 10 1903 again. See instructions how to block it:

    https://www.groovypost.com/howto/block-windows-...

    Information in the above link is sourced from a trusted Microsoft MVP blog.

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  4. Anonymous
    2019-08-23T18:09:50+00:00

    Thank you kindly for the swift reply, Andre!

    All of the requested information reads  "To Be Filled By O.E.M."  I believe this is due to the fact that I custom built my machine from scratch.

    I am definitely not too far from the router, since it worked perfectly before the major Windows update of recent.  The router and modem are fairly new and work on other devices(such as laptops) with the disconnecting issue on my tower PC.

    I'll attempt to uninstall each USB driver from the Device Manager, but I tried the wireless adapter in two separate ports(and no other USB-based peripheral devices suffer from "ejections" whilst plugged in).

    Any other suggestions or recommendations?

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  5. Anonymous
    2019-08-23T16:49:23+00:00

    Hi Adam

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    What is the exact make and model?

    Open Start, type: system information

    Hit Enter

    Click System summary

    Look in the right pane

    Copy the system sku info into reply here.

    See example: https://imgur.com/qzektpA

    Press Windows key + X

    Click Device Manager

    Expand Universal Serial Bus controllers at the bottom

    Right click each entry then click uninstall

    Exit then restart

    Windows 10 will then redetect them.

    Check if they then work.

    • Your router might be out of date, needs to be updated with a new firmware or replaced.

    There might be interference from other devices within your environment or if you are connecting to the other machine remotely, you might actually be too far away from the router.

    You can try restarting both the router and modem or consider replacing it all together since it might be the bottleneck.

    • The software running on all devices might need updating or are running older outdated versions of Windows 10. Make sure they each updated to the latest versions.

    Click Start > Settings > Update & security > Windows Update > Check for updates

    Download and install any pending updates

    Restart your computer

    Go to the following page then click 'Update Now'

    https://www.microsoft.com/software-download/win...

    Other potential causes might be beyond control, such as your neighbour performing high bandwidth activities like downloading a lot of large content.

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