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Window sandbox fail to start 0x800706d9 (Hypervisor/Virtual Machine Support Driver element not found)

Anonymous
2019-07-26T23:10:23+00:00

When I run the sandbox, error 0x800706d9 displayed

From the event viewer

The Container Manager Service service depends on the HV Host Service service which failed to start because of the following error: 

The dependency service or group failed to start.

The HV Host Service service depends on the Hypervisor/Virtual Machine Support Driver service which failed to start because of the following error: 

Element not found.

The Hypervisor/Virtual Machine Support Driver service failed to start due to the following error: 

Element not found.

Windows for home | Windows 10 | Performance and system failures

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  1. Sumit D - IA 171.1K Reputation points Independent Advisor
    2019-07-27T02:29:13+00:00

    Hi Dion,

    I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

    Probably related.

    https://docs.microsoft.com/en-us/windows/releas...

    Windows Sandbox may fail to start with error code “0x80070002”

    Windows Sandbox may fail to start with "ERROR_FILE_NOT_FOUND (0x80070002)" on devices in which the operating system language is changed during the update process when installing Windows 10, version 1903.

    Affected platforms:

    Client: Windows 10, version 1903

    Next steps: We are working on a resolution and will provide an update in an upcoming release.

    Back to top OS Build 18362.116

    May 20, 2019

    KB4505057 Investigating

    Last updated:

    June 10, 2019

    06:06 PM PT

    Opened:

    May 24, 2019

    04:20 PM PT

    You are advised to wait for the next releases to fix this.

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  2. Anonymous
    2019-07-26T23:30:00+00:00

    Hi!

    My name is German, and I am here to help you.

    You may want to disable and re-enable Windows Sandbox to see if it works.

    Disable and enable the Sandbox:

    Press ‘Win + R’ keys on the keyboard together to open the run dialog box and type the following into the run box: appwiz.cpl

    In the left pane, click on Turn Windows features On or Off.

    Locate Windows Sandbox, uncheck it, and reboot the machine.

    Once the machine restarts, navigate to Turn Windows features On or Off, locate Windows Sandbox and enable it to see if it works.

    Any other questions I am at your disposal.

    Have a great day!

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  3. Anonymous
    2019-07-27T02:28:06+00:00

    I have tried your suggestion but the same error still occurs

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