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White screen after windows 10 update on my dell inspiron

Anonymous
2019-07-12T14:27:15+00:00

Hi Team

after yesterdays update on my dell inspiron laptop, i am getting complete white screen plus not able to view anything

tried connecting with other screen via HDMI but same issue.

system became completely un-usable now

Kindly help if anyone has faced the same issue

Regards,

Sachin

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-07-12T15:26:22+00:00

    Hi Sachin

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

    Please try each option one at a time, then see of Windows will boot . . .

    Go to Troubleshoot - Advanced Option - Revert to previous build of Windows

    If available, this will be the best option . ..

    Go to Troubleshoot - Advanced Option - Startup Repair

    See if Windows startup can repair itself

    Go to Troubleshoot - Advanced Option - System Restore

    Check to see if you have a restore point you can go back to

    If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Once in Safe Mode, backup your data if you do not already have a backup

    Open Device Manager and check to make sure all your Drivers are up to date

    Reboot to see if Windows will start Normally

    If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

    Choose to keep your files and apps, just your files or to keep nothing

    Then start the Reset

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  2. Anonymous
    2019-07-12T14:36:09+00:00

    Hi, sachindongarkar

    My name is Smith and I am an Independent Advisor. I would be happy to help you today.

    Try entering Safe Mode to repair

    Turn off your computer; then, turn it on.

    As soon as you see the Windows logo with the spinning dots, press and hold the power button until your computer turns off. Do this process twice.

    .-Turn on your computer for the third time, and let it load.

    .-You should get this message: Preparing Automatic Repair.

    .-On the next screen that would appear, click on Advanced Options.

    .-Select Troubleshoot.

    .-Go to Advanced Options.

    .-Click on Startup Repair.

    .-Wait for the repair to finish.

    Hope this helps. Keep us posted on the status for further assistance.

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  3. Anonymous
    2019-07-12T14:30:30+00:00

    boot the Windows into safe mode and uNinstall graphics driver and restart the Windows

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