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Images not loading & displaying on Chrome browser

Anonymous
2019-08-07T12:36:58+00:00

Everything was fine yesterday. Today, images are not loading and displaying on msn.com, no problems with any other websites, just msn.com.

This is occurring only on Google Chrome browser, msn.com is just fine on MS Edge and Firefox. This problem was only detected this morning, yesterday it was working just fine, and no changes were made.  Is anyone else experiencing this problem?.  If so, is there a solution?.

Windows for home | Other | Apps

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  1. Anonymous
    2019-08-07T22:12:56+00:00

    This seems to be pretty widespread, since a customer at worked called us this morning with this issue, and when I checked it on my end I was also having it. I checked the office desktop, my Chromebook, both desktops at home, and Chrome on my phone; only the last one loaded the page successfully. MSN loads just fine in Firefox and Edge (even the Chromium-based beta). Clearing cached data and cookies doesn't fix it, nor does opening the page in an Incognito tab.

    I've noticed that in the other browsers, there's a banner announcing an update to the privacy policy at the top of the page, while in Chrome no such banner appears, and the page gets stuck with "https://www.msn.com/g00/?i10c.encReferrer=" in the address bar; I suspect the Chrome loading bug might be related to that banner.

    Also, this bug causes searches from the Bing search bar on the page to simply open another copy of the MSN homepage in a new tab; the search itself doesn't load.

    4 people found this answer helpful.
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  2. Don Varnau 19,765 Reputation points Volunteer Moderator
    2019-08-07T14:27:01+00:00
    1. Hit F5 to refresh
    2. Clear cached images & files

       https://support.google.com/accounts/answer/32050?

    Don

    3 people found this answer helpful.
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  3. Anonymous
    2019-08-08T14:19:40+00:00

    I disabled the adremover for the msn site, reloaded and it still does not allow images, videos, to display, there is even some text overlays that appear within parts of the msn site.  

    "reloaded" means refreshed/F5?

    You've disabled all extensions?

    Chrome > Settings > Advanced > at the end of Settings > Restore settings to original defaults.

    Don

    Done that, still no good.

    2 people found this answer helpful.
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  4. Anonymous
    2019-08-08T03:31:35+00:00

    Yeah, already tried all that, no dice. The only time I can get MSN to load correctly on the desktop version of Chrome is if I create a completely new profile, which isn't really a viable solution.

    2 people found this answer helpful.
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  5. Don Varnau 19,765 Reputation points Volunteer Moderator
    2019-08-07T22:34:52+00:00

    This seems to be pretty widespread, since a customer at worked called us this morning with this issue, and when I checked it on my end I was also having it. I checked the office desktop, my Chromebook, both desktops at home, and Chrome on my phone; only the last one loaded the page successfully. MSN loads just fine in Firefox and Edge (even the Chromium-based beta). Clearing cached data and cookies doesn't fix it, nor does opening the page in an Incognito tab.

    I've noticed that in the other browsers, there's a banner announcing an update to the privacy policy at the top of the page, while in Chrome no such banner appears, and the page gets stuck with "https://www.msn.com/g00/?i10c.encReferrer=" in the address bar; I suspect the Chrome loading bug might be related to that banner.

    Also, this bug causes searches from the Bing search bar on the page to simply open another copy of the MSN homepage in a new tab; the search itself doesn't load.

    Chrome and Firefox have security, privacy settings that IE and Edge don't.

    Chrome > 3 dots > More tools > Extensions, make sure there's not any type of ad-blocker or privacy extension.

    3 dots > Settings > Advanced > Privacy & Security > Content settings > Pop ups & redirects > allow.

    Still under Content settings > Ads > you might have to set this to Allowed.

    3 dots > Settings > Advanced > Privacy & Security > Site settings... experiment with those settings.

    Don

    1 person found this answer helpful.
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