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updating Windows 10 to 1903 AMD driver error on DELL XPS 15 9560

Anonymous
2019-08-01T20:47:35+00:00

Device specs:

Dell XPS 15 9560

Intel i7 7700HQ

Nvidia GTX 1050 4GB

512GB SSD

16 GB RAM

Problem:

I tried updating my windows 10 to 1903 but I keep getting the error (Screenshot attached). I tried troubleshooting windows update but got nothing (couldn't identify the problem).

The hyperlinks shown in the screenshot are: Why am I seeing this?  & Click here for more Information

Can you people please help...

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-08-03T11:54:38+00:00

What I am going to suggest is a repair installation of Windows as other users with the same issue have had success with a clean install of Windows using installation media from Microsoft.

A clean install is another possible solution to the issue.

However a repair installation would let you keep installed programs, personal files. etc. but Windows would re-detect and re-configure the hardware, hopefully solving a configuration issue.

As a general precaution back up critical files before attempting a repair install:

https://www.tenforums.com/tutorials/16397-repai...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2019-09-11T12:36:45+00:00

    I had the same problem with a new DELL Precision 7530 (Intel i7 8850, Nvidia Quadro P3200, 512GB SSD & 216 GB SSD, 16 GB RAM) gained in July 2019. 

    During the Windows Update, I had the same screen. I checked the drivers in the device manager and saw 4 AMD drivers : 2 AMD-RAID Bottom Device and 2 AMD-RAID Controller with a version below the recommended by Microsoft.

    From the AMD driver page, I tested the generic install program but it does not work because I did not have an AMD architecture.

    From the same page, I had downloaded only the drivers (archive of some MB) and decompress it on my file system.

    In the device manager, for each AMD driver (4 in my case), I have manually update the driver indicating the root of the local AMD driver directory and letting Windows find the correct driver. I have updated the 4 drivers before rebooting Windows (despite Windows wanted a reboot after each update). After a reboot, the PC works correctly and the 4 AMD have the 9.2.0.127 version. Finally the update to Windows 10 1903 passed with success.

    Regards.

    PS : I have made several tests and reinstall of the system before finding the right method ...

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  2. Anonymous
    2019-08-02T18:48:53+00:00

    You are experiencing the same issue as reported in the following topic - AMD RAID drivers are installed on an Intel system:

    https://answers.microsoft.com/en-us/windows/for...

    The issue may be with the Dell recovery image - this is suggested in the following topic on the Dell forums:

    https://www.dell.com/community/Latitude/Cannot-...

    Have you ever used the Dell support Windows recovery image?

    Also, can you check here:

    Open the Device Manager and expand "Storage controllers"

    What is listed?

    Then expand "System devices"

    Is ""AMD-RAID Configuration SCSI Processor Device" listed?

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  3. Anonymous
    2019-08-02T03:26:40+00:00

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  4. Anonymous
    2019-08-01T23:44:13+00:00

    Hi,

    Can you provide the following information which may help determine any issue(s):

    Windows Key + R > type msinfo32 in the "Open" box > OK > File > Save > then save as an .nfo file

    Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

    Also, can you do the following:

    Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

    Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

    Here's a link on using OneDrive:

    https://support.office.com/en-us/article/share-...

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