"Bluetooth is not available on this device"

Hi summerjase

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Please try following and check after each step

1. Take actions related to Bluetooth driver

Windows Key+X > Click Device Manager > Expand Bluetooth > Right click on entry below >

A. Rollback the Driver

Click Properties > Go to Driver tab > If there is rollback option, click it

B. Uninstall the Driver

Uninstall > Reboot the computer > The driver will be installed automatically when you restart

C. Update driver from manufacturer's website

Your Bluetooth drive may need to be reinstalled from computer manufacturer's website. If you need my help to locate the driver on the website, please let me know following -

A. What is your computer's make and model? For example Lenovo T470

B. What is the Windows version and build? To check this, type winver in Windows Start Search (Cortana) box and click winver.

2. Head to following Microsoft help on Bluetooth issue and execute the steps there

https://support.microsoft.com/en-us/help/14169/...

3. Restart Bluetooth Support Service

Windows Key+R > Type services.msc > Enter > Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart.

After so, right-click on it again, choose Properties, then ensure startup type is on Automatic

Do let me know if you have any more question or require further help.

Source - https://answers.microsoft.com/thread/ccfa2f34-a...

1. I ran Device Manager, but Bluetooth doesn't appear as an option there -

I skipped A and B as I don't see an option for Bluetooth for those, so I'm not sure how I'd go about it. 

I have a PowerSpec computer, but I'm not sure what type exactly. Does this help?

This is what comes up when I typed in "winver" as you explained. 

2. • I tried everything I could listed on that article. 
3. - 

I tried what you are explaining earlier, and that's how I ended up with the pop-up explaining that Bluetooth is not available for my device.

After following the steps above, I got as far as changing settings that are currently unavailable. Which should I choose to do the Fast Startup thing?

Before updating, I think I saw the Bluetooth Driver in the Device Manager, or I believe I did. I know for sure it was there when I had my last round of Bluetooth issues - those ended up being fixed by following the instructions in one of the articles posted above. 

I recently updated to the newest version of Windows, and I've been checking for new updates/updating as needed since in hopes to fix this issue. I think I am completely caught up now. Should I still try manually upgrade as you instructed? As far as I know, the update to 1903 went just fine.

If I absolutely have to, I will try the clean install, but that is mostly a last resort for me.

• When attempting to click on 'add a Bluetooth device' (since my motions controllers are now completely gone from Windows) I get this pop-up:

• Regarding the support article, I have tried everything listed there. Under the "things to try first" tab, I am unable to do all of them as there is no option to turn Bluetooth back on, nor does it show up in my Device Manager. Regarding the "when Bluetooth doesn't work or the Bluetooth icon is missing" tab, I am unable to do the first two. Bluetooth doesn't troubleshooting only tells me that my device doesn't support Bluetooth, and uninstalling is impossible, as it doesn't show up at all in my Device Manager. I also scrolled through the other two articles you listed, but it seems as they are all saying the same thing that doesn't seem to be working for me.
• As said above, I am unable to use the Bluetooth troubleshooting. When ran, it tells me that Bluetooth is not available for my device, when I know it is.
• I'm unsure what you mean by shutting off Fast Startup, when following your directions I only got as far as "Additional Power Settings" when I got this: 

• My mic is through my headphones (which get plugged into my PC or my speakers) and my headset is connected via USB and HDMI. The only Bluetooth device I'm trying to use (or ever attempted to use on this computer) are my motion controllers.
• I'm not entirely sure how to update my driver for my computer's exact model, when I go to the website that Windows links me to under the System/About page, it just brings me to the website of the store I purchased it from.
• Again, Bluetooth of any kind is no where to be found in my Device Manager
• What exactly do you mean by "uninstalling the Driver"?
• I'm pretty sure this wasn't caused by a Windows update, I haven't updated it for awhile and assumed that my Bluetooth no longer worked because I hadn't updated for awhile.

Hi summerjase

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Please try following and check after each step

1. Take actions related to Bluetooth driver

Windows Key+X > Click Device Manager > Expand Bluetooth > Right click on entry below >

A. Rollback the Driver

Click Properties > Go to Driver tab > If there is rollback option, click it

B. Uninstall the Driver

Uninstall > Reboot the computer > The driver will be installed automatically when you restart

C. Update driver from manufacturer's website

Your Bluetooth drive may need to be reinstalled from computer manufacturer's website. If you need my help to locate the driver on the website, please let me know following -

A. What is your computer's make and model? For example Lenovo T470

B. What is the Windows version and build? To check this, type winver in Windows Start Search (Cortana) box and click winver.

2. Head to following Microsoft help on Bluetooth issue and execute the steps there

https://support.microsoft.com/en-us/help/14169/...

3. Restart Bluetooth Support Service

Windows Key+R > Type services.msc > Enter > Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart.

After so, right-click on it again, choose Properties, then ensure startup type is on Automatic

Do let me know if you have any more question or require further help.

Source - https://answers.microsoft.com/thread/ccfa2f34-a...

Jase, look over on the left hand side of Additional Power Options for Choose What Power Buttons do to get to Fast Startup following the path I gave.

You can't Update or uninstall the BT driver if it isn't appearing in Dev Mgr. Did you see it there before?

You said you haven't updated for awhile and that this might be causing it. That's very true.

I would manually upgrade to the latest version 1903 by opening the Media Creation Tool from this link: http://windows.microsoft.com/en-us/windows-10/m..., choose Download Tool Now, then open the tool and choose Upgrade This PC Now. This saves your files, apps and most settings in place, is the most stable method to change versions, brings your Updates current, resolves most problems.

If any problems report back the verbatim error and number, then continue with these steps for overcoming Version Upgrade problems: http://answers.microsoft.com/en-us/windows/wiki...

If that fails then Check for and expedite Windows Update at Settings > Update & Security > WIndows Update.

Most problems are resolved by doing this gold standard Clean Install which should get you past all difficulties as it has millions of others who have followed the steps in this link and never come back to report another problem: http://answers.microsoft.com/en-us/windows/wiki... . So read it over and see if its something you want to learn to do.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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