Movie not downloading from Microsoft Store on Windows 10

Please know that despite the Movies & TV app displaying that the download is stuck on Pending, the movie is actually being downloaded. 

This is a bug that's being investigated with the Movies & TV app.

The Microsoft tech did a remote desktop type connection and found some uncorrectable corruption with Movies & TV on the laptop, so he started a reinstall of Windows 10 which ran while the laptop was still usable, unlike a full blown reinstall.  He called it something like a live install - I forget exactly.  Anyway, it helped and I was able to download the movie this morning.  I have also created an image of the partition with Windows on it in case I need it down the road.

Thanks for your assistance.

Andre,

    Thanks for the suggestions but it didn’t help.  Option 2 did find and repair a corruption but it doesn’t appear to have made a difference.  I guess I’ll have to contact Microsoft for help using the link you provided.

Hi Frances

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Option 1:

Click Start > Settings > Update & security > Windows Update > Check for updates

Download and install any pending updates

Restart your computer

Option 2:

Download and run the problem solver for applications and the Windows Store: http://aka.ms/diag_apps10

Option 3:

Press Windows key + X

Click Windows PowerShell (Admin)

At the command prompt, type the following then hit Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

• Open the store, click on the elipses (3 dots) in the upper right corner
• Click on "settings"
• Scroll down and under account, click on "Manage your devices" (this will open the browser)
• Remove un-used devices from this list that shows up if you have 10 in there already.

Option 4:

Delete all files in

C:\Users\User_name\AppData\Local\Packages \Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache

Restart your computer

Try installing again.

This might also be a temporary issue, sometimes, issues like this resolve itself on its own. But, I would also try contacting support if it does not so they can investigate it.

https://partner.support.services.microsoft.com/...

Yeah, looks like you will have to reach out to support on this one. Please let us know how it goes.