Windows 10 FortiClient VPN Crashing

Hi, 

I updated to Windows 10 1903 (KB4512508). Have FortiClient VPN and now when I try to connect to the VPN when it ask to allow the certificate goes bluescreen. Tried unistalling Forticlient, tried an old version. 

Any help on this.

I rarely use Forticlient, but when I went to use it today I had exactly the same problem that you describe. Unfortunately, I don't have a solution, and it's not worth it to me to go through the process of repairing Windows, but I wanted to let you know it's not just something you're experiencing. And it's repeatable (tried it 3x).

Hi, Felipe

My name is Aracely, I am an Independent Advisor. I would love to help you today.

Try to repair your internet connection.

Click Start and type "cmd".

• Right click on Command Prompt and run it as administrator.
• Copy and paste the following line one at a time, pressing enter each time:

netsh winsock reset - and press Enter.

netsh int ip reset - and press Enter.

ipconfig / release - and press Enter.

ipconfig / renew - and press Enter.

ipconfig / flushdns - and press Enter

You can also try to reset your DNS service with the following steps:

• Press the Windows key + R and type "services.msc" and press OK.
• Scroll down to find the DNS client.
• Right click on it and click Restart.

You can also follow these steps: from the Start menu or by pressing the Win + I key combination, open the Settings and click on the Network and Internet option. Once there, we select the Status option from the menu on the left side and, within the configurations and options that are loaded in the right panel, we have to look for the restoration of the network.

When you click on this option, it will show us a new window from where we can restore the network in Windows 10. In this way, all network adapters will be removed and reinstalled, and the original configuration of other network components will be restored . net. This implies that if we were using some software such as a VPN client or virtual switches, we will have to reinstall them.

A process that the system performs automatically by clicking on the Reset button that is now displayed in Network Reset in the Windows 10 configuration. It is normal for the process to not take long, although we must wait until the end completely and restart the computer to continue with the network configuration in Windows 10 as we have done so far.

Let me know if the information has been helpful in solving your problem.

You can use the System File Checker tool to repair damaged system files.

Follow these steps:

Press the Windows + X keys and select Symbol of the System (Administrator) or Windows PowerShell (Administrator), in the window that will open, you must type the commands in their respective order:

• DISM.exe /Online /Cleanup-image /Scanhealth

• DISM.exe /Online /Cleanup-image /Restorehealth

• DISM.exe /online /cleanup-image /startcomponentcleanup

• sfc /scannow

Each of these actions may take a few minutes, so it is important to execute one at a time. At the end, you must restart the PC.

Check this link:

https://support.microsoft.com/en-us/help/929833...

Tried all the steps but error still happens.

Windows PowerShell

Copyright (C) Microsoft Corporation. All rights reserved.

Try the new cross-platform PowerShell https://aka.ms/pscore6

PS C:\Windows\system32> DISM.exe /Online /Cleanup-image /Scanhealth

Deployment Image Servicing and Management tool

Version: 10.0.18362.1

Image Version: 10.0.18362.295

[==========================100.0%==========================] No component store corruption detected.

The operation completed successfully.

PS C:\Windows\system32> DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool

Version: 10.0.18362.1

Image Version: 10.0.18362.295

[==========================100.0%==========================] The restore operation completed successfully.

The operation completed successfully.

PS C:\Windows\system32> DISM.exe /online /cleanup-image /startcomponentcleanup

Deployment Image Servicing and Management tool

Version: 10.0.18362.1

Image Version: 10.0.18362.295

[=====                      10.0%                          ]

[==========================100.0%==========================]

The operation completed successfully.

PS C:\Windows\system32> sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.

For online repairs, details are included in the CBS log file located at

windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline

repairs, details are included in the log file provided by the /OFFLOGFILE flag.

PS C:\Windows\system32>

Im thinking on installing an older version of Windows 10 like the 1809 - OS build (17763.720)

You can use the System File Checker tool to repair damaged system files.

Follow these steps:

Press the Windows + X keys and select Symbol of the System (Administrator) or Windows PowerShell (Administrator), in the window that will open, you must type the commands in their respective order:

• DISM.exe /Online /Cleanup-image /Scanhealth

• DISM.exe /Online /Cleanup-image /Restorehealth

• DISM.exe /online /cleanup-image /startcomponentcleanup

• sfc /scannow

Each of these actions may take a few minutes, so it is important to execute one at a time. At the end, you must restart the PC.

Check this link:

https://support.microsoft.com/en-us/help/929833...

Hi, Felipe

My name is Aracely, I am an Independent Advisor. I would love to help you today.

Try to repair your internet connection.

Click Start and type "cmd".

• Right click on Command Prompt and run it as administrator.
• Copy and paste the following line one at a time, pressing enter each time:

netsh winsock reset - and press Enter.

netsh int ip reset - and press Enter.

ipconfig / release - and press Enter.

ipconfig / renew - and press Enter.

ipconfig / flushdns - and press Enter

You can also try to reset your DNS service with the following steps:

• Press the Windows key + R and type "services.msc" and press OK.
• Scroll down to find the DNS client.
• Right click on it and click Restart.

You can also follow these steps: from the Start menu or by pressing the Win + I key combination, open the Settings and click on the Network and Internet option. Once there, we select the Status option from the menu on the left side and, within the configurations and options that are loaded in the right panel, we have to look for the restoration of the network.

When you click on this option, it will show us a new window from where we can restore the network in Windows 10. In this way, all network adapters will be removed and reinstalled, and the original configuration of other network components will be restored . net. This implies that if we were using some software such as a VPN client or virtual switches, we will have to reinstall them.

A process that the system performs automatically by clicking on the Reset button that is now displayed in Network Reset in the Windows 10 configuration. It is normal for the process to not take long, although we must wait until the end completely and restart the computer to continue with the network configuration in Windows 10 as we have done so far.

Let me know if the information has been helpful in solving your problem.

Tried everything you pointed and when try to do a Network Reset the PC crashed. When I use Forticlient and try to connect to my VPN the PC crash at the moment it ask for the certificate. I think is something related to the version (1903) and build (18362.295) Windows 10 Home Ed