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Is this a spam call

Anonymous
2019-07-02T16:17:28+00:00

I received a call from Asbury Park, NJ ( 848-217-3909) from someone saying they were Microsoft and that my valid copy of Windows 10 Pro was expired and I would be charged $299. I called them and they said that my copy will expire and that they need to deactivate my Windows 10 Pro because an update that I received was corrupted. That don't sound right at all. Can anyone help me?

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-07-02T16:19:23+00:00

    Hi Nubbs521,

    I'm Stefano an Independent Advisor, here to help you.

    This is scam. Don't recall that number. Microsoft will never contact you. Also, Windows 10 license doesn't expire.

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  2. Neil D 33,130 Reputation points Volunteer Moderator
    2019-07-02T16:19:20+00:00

    It's a spam call, ignore it. MS DO NOT cold call.

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  3. Anonymous
    2019-07-02T16:32:52+00:00

    Hi Nubbs521,

               It is a Scam. The best thing you can do when you get one of these calls is just to Hang Up.

    I Hope This Helps...

    If My Reply Answered Your Question, Please Mark It Answered. Thank-You

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  4. Sumit D - IA 169.6K Reputation points Independent Advisor
    2019-07-02T16:23:50+00:00

    Hi Nubbs,

    I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

    Microsoft doesn't call unless you make arrangements.

    Citing Bruce Hagen's post from here

    https://answers.microsoft.com/en-us/feedback/fo...

    It's a scam that has been going on for years. Microsoft never makes unsolicited phone calls.

    Is that call from Microsoft a scam?

    https://answers.microsoft.com/en-us/feedback/fo...

    Report the scam

    http://support.microsoft.com/reportascam

    Email and web scams: How to help protect yourself

    http://www.microsoft.com/security/online-privac...

    Is it a genuine call from Microsoft?

    http://www.computeractive.co.uk/ca/pc-help/2134...

    Avoid tech support phone scams

    http://www.microsoft.com/en-gb/security/online-...

    Do not fall for phony phone tech support

    http://blogs.msdn.com/b/securitytipstalk/archiv...

    Aggressive, persistent Windows tech support scammers continue to stalk consumers

    http://www.computerworld.com/s/article/9248122/...

    Disclaimer:

    There are links to non-Microsoft websites which would provide accurate and safe information. Watch out for ads on the websites which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

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  5. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-07-02T16:19:31+00:00

    Hi Nubbs521

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    This is a scam. Microsoft never calls on its own unless you have logged a call back. These are old methods to exploit the unsuspecting customers and sensitive information might be leaked including your computer and mail ID and other information being used for wrong purposes.

    You should report this Scam to Microsoft @

    https://www.microsoft.com/en-us/reportascam/

    Another useful info on these

    https://www.microsoft.com/en-us/safety/online-p...

    Do let me know if you require any further help on this. Will be glad to help you.

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