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Black screen after preparing automatic repair

Anonymous
2019-08-10T01:25:19+00:00

Yesterday while i was using my laptop, it suddeny freezes and it goes into a bluescreen with a stopcode. I turned off the laptop with a long press, after that i opened it up again and it shows the manufacturer' name and circling dots and a preparing automatic update. After a long amount of time, it goes into a blank o black screen but it has light coming from the screen but it's still black. I turn it off and on again and again but the result will always be a black screen

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2019-08-10T03:53:41+00:00

    Recovery wont show after doing the system recovery and also doing hard reboot

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  2. Anonymous
    2019-08-10T05:06:04+00:00

    Then power off fully by holding the power button until it's shut down.

    On another PC, create and boot the bootable media following the steps I gave in my first post. You must interrupt the Automatic repair before it begins.

    If this is not possible use the Novo key to get into UEFI/BIOS Setup to rest to Defaults, look for Fast boot or Secure boot to turn both off which will slow down the boot so you can trigger the media before it loads Automatic Repair. You want to trigger the Repairs from the media itself only.

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  3. Anonymous
    2019-08-10T02:40:22+00:00

    I cannot do step 1 and 2 but i can access these settings but after doing it all it just goes into a black screen

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  4. Anonymous
    2019-08-10T01:27:35+00:00

    Hi Harold. I'm Greg, an installation specialist, 10 year Windows MVP, and Guardian Moderator here to help you.

    Unplug power and remove battery, press and hold power button for 30 seconds to release all power from circuitry, plug back in and power up to see if any change.

    I will give you steps to access the Repair Mode to try all repairs to get Windows started, and if not to do the automated Reset or the superior Clean Install after rescuing your files.

    1. Use whichever method works in this link to access Advanced Startup Options: https://www.tenforums.com/tutorials/2294-advanc.... Easiest may be to force shut down the PC (by holding in the power button) three separate times to trigger the Startup Options. If one of these methods work, then go to Step 3.
    2. If none of the other methods work it may be necessary to Create Windows 10 Installation Media on another PC following the steps in the middle of the downloads page here: http://windows.microsoft.com/en-us/windows-10/m... Make sure to uncheck the box for Recommended Settings to choose only the licensed version.

    If the Media Creation Tool will not cooperate use the alternate download site at https://tb.rg-adguard.net/public.php. Burn to DVD using WIndows Image Burner or create bootable flash using one of the options here: https://www.tenforums.com/tutorials/2376-create...

    Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor...

    Choose the boot device as a UEFI device if offered, then on second screen choose Repair Your Computer. If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

    1. In the Advanced Troubleshooting options try to System Restore to a point before the problems began, Startup Repair, then if necessary from Startup Settings try to get into Safe Mode with Networking, or lastly Safe Mode.

    If Startup Settings aren't available you can force Safe Mode from Command Prompt following Step 5 here: https://www.digitalcitizen.life/4-ways-boot-saf..., or using the command to unhide F8 Advanced Boot Options here: https://www.tenforums.com/tutorials/22455-enabl... where you can also try the old reliable Last Known Good Configuration.

    1. From Safe Mode w/Networking work through the Windows 10 Install Integrity Checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get donehttp://answers.microsoft.com/en-us/windows/wiki/windows_10-performance/windows-10-performance-and-install-integrity/75529fd4-fac7-4653-893a-dd8cd4b4db00: If it doesn’t fix Windows enough to start it normally, then try a Windows 10 Refresh: https://www.howtogeek.com/265054/how-to-easily-...

    Update your drivers from the PC's Support Downloads web page. Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

    1. If Safe Mode doesn’t work or help stabilize things then return to Advanced Troubleshoot options. Next try Command Prompt to run through Windows 10 Install Integrity Checklist (above link) Step 10 repair commands including sfc /scannow, DISM, a full Disk Check https://www.groovypost.com/howto/check-hard-dri..., or return to Troubleshoot options to Reset Your Windows 10 PC. You can also try System Restore to a point before the problem began.
    2. Better yet do the vastly superior Clean Install Windows 10 following the steps in this link to delete all partitions down to Unallocated Space to get it cleanest: http://answers.microsoft.com/en-us/windows/wiki...
    3. There is a step to Rescue Files from the booted media or Repair Mode Command Prompt first: http://answers.microsoft.com/en-us/windows/wiki...

    These steps are excerpted from my tutorial that compiles everything possible for Troubleshooting Windows 10 Failure to Start: http://answers.microsoft.com/en-us/windows/wiki.... You can continue with the other steps there.

    To test hardware, Dell and HP have onboard diagnostics triggered by powering up and pressing the F12 and ESC key respectively.

    Test the RAM overnight to stress it with the best bootable test memtest86, following these steps which test both the sticks and the slots: http://www.sevenforums.com/tutorials/105647-ram...

    Test the hard drive with diagnostics:

    https://www.lifewire.com/free-hard-drive-testin...

    Best is to use the manufacturer's own if there is one, otherwise use Seatools bootable long test: http://blog.nowherelan.com/2013/04/04/boot-seat...

    Follow this up with a full Disk Check: https://www.groovypost.com/howto/check-hard-dri...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer There are links to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  5. Anonymous
    2019-08-10T02:50:12+00:00

    That's your Novo button menu which includes the Boot menu you'll need to boot the bootable media I showed you how to make on another PC. Does the System Recovery button still work? That might be an option if it saves your files or you have them properly backed up.

    Otherwise continue with the steps I gave which will always work one way or the other. You may need to reinstall Windows but if you follow the guide I gave you it will be a much better install that won't have these problems again as long as you do.

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