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Trying to update Windows 10 on Acer laptop

Anonymous
2019-08-25T03:25:32+00:00

I am trying to troubleshoot updates for Windows 10 on my Acer laptop computer. I have googled plenty but theres so many issues out there it's hard to figure out which one applies to me. 

I have multiple outstanding updates dating back to June 2018. The error code for this update is 0x80240034, i have 8 other updates pending with that same error code.

The other error codes with more recent updates are as follows

Feature update to Windows 10 version 1803 0x8007007e

0x80070652

When i try to install updates, i get to around 56% after a couple of hours and i get anothet error that update couldn't be completed. Error codes as follows

0x80244018

0x8000ffff

I am also unable to reset to factory settings, either by deleting all files or backing up files. I tried this option first since this laptop has given me trouble since the start, so id like to just start off new. Can't seem to get anywhere. Any guidance is definitely appreciated

Windows for home | Windows 10 | Windows update

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  1. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-08-25T03:39:12+00:00

    Hi kdogesector

    I am Vijay, an Independent Advisor. You should upgrade to 1903 through Media creation tool to have a successful upgrade.. Execute the below steps to go to 1903

    1. Windows Key+X > Windows Powershell (Admin)

    Type following (or copy and paste following) one by one and Enter

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    Ren C:\Windows\System32\catroot2 Catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

    1. Type following in Windows Start Search box (Cortana) and hit Enter %systemroot%\Logs\CBS > Rename CBS.Log to something else.

    If it doesn't allow you to rename - Type services in Windows Start Search box > Click Services > Scroll down to find the Windows Modules Installer service and double-click on it > Set its startup type to Manual > Reboot your computer

    Go to C:\Windows\Logs\CBS > Rename CBS.Log > Reboot your computer > Then go back into the Services App and set Windows Modules Installer Service back to Automatic Startup (Note CBS log files contain information about windows update, SFC etc)

    (Source - https://partnersupport.microsoft.com/en-us/par_...)

    1. A. Optional but recommended step - Take a backup of your computer before you proceed.

    B. Disable any third party Antivirus (After update is successful, you can enable it again)

    C. You can go to https://www.microsoft.com/en-us/software-downlo...

    You can download the latest Windows 10 package from this link (media creation tool) and follow the instructions there to upgrade. Use the very simple instructions given under Using this tool to upgrade this PC to Windows 10

    D. Before update, remove all USB devices & SD card except mouse.

    Do let me know if you have any more question or require further help.

    2 people found this answer helpful.
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  2. Sumit 43,781 Reputation points Volunteer Moderator
    2019-08-29T15:39:57+00:00

    Hi,

    Right click Start>Run

    type in cmd and press Enter.

    Type in the following command:

    netsh winhttp show proxy

    If it says direct connection, no proxy is involved.

    Also check if VPN is enabled in Settings>Network and Internet>VPN.

    1 person found this answer helpful.
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  3. Anonymous
    2019-08-25T16:02:42+00:00

    Hi Vijay, thank you for your prompt response. I am having trouble following the steps you have outlined.

    Under step 1, I received the following error in Red"

    Ren : Access to the path 'C:\Windows\SoftwareDistribution' is denied.

    At line:5 char:1

    • Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    •

        + CategoryInfo          : WriteError: (C:\Windows\SoftwareDistribution:String) [Rename-Item], IOException

        + FullyQualifiedErrorId : RenameItemIOError,Microsoft.PowerShell.Commands.RenameItemCommand

    Ren : Cannot rename because item at 'C:\Windows\System32\catroot2' does not exist.

    At line:6 char:1

    • Ren C:\Windows\System32\catroot2 Catroot2.old
    •

        + CategoryInfo          : InvalidOperation: (:) [Rename-Item], PSInvalidOperationException

        + FullyQualifiedErrorId : InvalidOperation,Microsoft.PowerShell.Commands.RenameItemCommand

    When I attempted to follow step 2, I was unable to open the "services" app.  The error window says:

    This app has been blocked for your protection. 

    An administrator blocked you from running this app. for more information, contact the administrator.

    mmc.exe

    Publisher: unkown

    File Origin: hard drive on this computer

    Program location: "C:\WINDOWS\system32\mmc.exe" "C:\WINDOWS\system32\services.msc

    Thank you for your continued help on this.

    1 person found this answer helpful.
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  4. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-08-25T17:14:37+00:00

    OK...Best wishes.

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  5. Anonymous
    2019-08-25T16:10:12+00:00

    Update: i was able to rename the CBS.log without accessing the services app. I am now downloading the media creation tool and will let you know how it goes.

    Thanks again

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