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have 2 monitors both 2560 x 1440

Anonymous
2019-07-24T00:06:25+00:00

have 2 monitors both 2560 x 1440 and the system will only allow one monitor to be 2560 by 1440 and the other only allows me to set to 1920 x 1080

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-07-24T03:31:08+00:00

    Hi Todd.

    I'm Nicolas and I'm going to help you solving that issue.

    Do you know what kind of cables you are using?

    Older HDMI cables from 1.0 to 1.2 are able to display up to 1920*1200p60 only.

    HDMI 1.3 can deal with up to 2560x1600p75 resolution

    HDMI 1.4 can deal with up to 4096x2160p30

    HDMI 2.0 can deal with up to 4096x2160p60

    HDMI 2.1 can deal with up to 4096x2160p120 or 8192x2160p60

    The number following the p is for refresh rate in Hertz.

    If you are using higher refresh rate such as 120 Hz, the max resolution will then be lower.

    Eg. HDMI 1.4 could display 2560x1600p75 but would limited to 1920x1080p120. HDMI 2.0 would allow up 1920x1080p240 or 2560*1600p75

    To check what refresh rates are now applied to your monitors, you can go to Windows Settings and then you go to System/Display and there at the bottom of the windows , you will see "Advanced Display Settings". In the example given in the picture, yo see there is only one monitor, but if you have 2 there will be a drop-down list where you can select the one monitor displaying 1920*1080. Then you can click on "Display Adapters setting for display" and another windows will open. Go directly to the monitor tab and there you will see a drop-down listing whatever refresh rates are available for that monitor. If it's displaying 120hz, lower that value to 60hz, and go back to display to see if you change the resolution to 2560*1440.

    Max resolution can be degraded if the HDMI cable is longer than 32 feets.

    Also a low quality HDMI cable whatever its version will downgrade the max resolution that you can reach, typically 1920x1080p

    There is another solution in the case you would be using Display Port 1.2. From version 1.2 you may have 2 display ports on your monitor, one for input, the other for output. If one monitors is equipped with 2 Display Ports, you can daisy chain them to another, connecting your computer to the first monitor then connecting another DP1.2 cable from the 1st monitor to the second one . This would allow to reach 2560*1440 on both monitor.

    Also it would be useful to know what kind, brand and version of graphic adapter you are using, wether it be a PCI-Express graphic adapter in a computer tower, or discrete graphic adapter from a laptop. In that case I would need brand and model for this laptop.

    I hope this will help you. If nothing is changing or if you need some more explanations, please let me know.

    Have a nice day,

    Nicolas.

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  1. Anonymous
    2019-07-24T21:08:11+00:00

    Hello Redgruntlf,

    I'm running a Nvidia P4000 8GB graphics card, it has four 1.4 display ports. I took your advice with the display port cables. I purchased two 1.4 display port cables, hooked everything up and Bam, both monitors are running at 2560 X 1440. 

    Thanks for the info....

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  2. Anonymous
    2019-07-24T15:53:30+00:00

    Just a guess, but perhaps your 2560x1440 monitor is plugged into a video card that supports that resolution and the 1920x1080 is plugged into your motherboard, which doesn't support resolutions higher than that.

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  3. Anonymous
    2019-07-24T00:44:49+00:00

    Hi Todd. I'm Greg, an installation specialist and 10 year Windows MVP here to help you.

    Does the monitor support higher resolution? What happens if you switch the monitors cables?

    See here for refining screen resolution for multiple monitors:

    https://www.addictivetips.com/windows-tips/diff...

    Update the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

    While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

    if this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: http://www.intel.com/content/www/us/en/support/...

    or the Nvidia Update utility here: http://www.nvidia.com/Download/Scan.aspx?lang=e...

    or the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...

    For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

    You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

    Then you will know you've tried everything in addition to Windows Update drivers.

    I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.

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