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KESU USB 3.0 1TB external harddrive

Anonymous
2019-09-10T15:55:22+00:00

Hello,

I used to be able to see my hard drive on my laptop, but now I can no longer see it. I followed the instruction below, after first disabling it, and re-enabling it.  I have shut down and restarted my machine multiple time, I checked for an updated device driver and my driver is up to date.  I found other suggestions regarding messing with the bios, but I am not computer savy enough to mess with that.

https://answers.microsoft.com/en-us/windows/forum/all/kesu-usb-30-scsi-500gb-external-hard-drive/4cc17c62-2fcd-4350-aae5-ddac4198da62

I have attached screen shots of the device manager as well as the file explorer so you can see that the device is not visible there, I also clicked on show hidden devices, just in case it was hidden.

Please help, I have 1000s of pictures on my hard drive.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-09-10T16:29:09+00:00

    Hello,

    The device shows there.  I added screenshots in my original question, but I will attach them again. 

    4 people found this answer helpful.
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  2. Anonymous
    2019-09-10T16:20:24+00:00

    Hello! I am an Independent Advisor, I would love to help you out!

    Could you open device management and see if the device shows there?

    Can you provide a screenshot of disk management?

    Disk management may show up as "create and format hard disk partitions".

    Also, if you connect the drive to a different computer does the drive show up?

    2 people found this answer helpful.
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  3. Anonymous
    2019-09-10T17:44:00+00:00

    Is you PC a MBR or GPT ???

    I believe you state that the 1TB EHD already has files on it ???

    So formatting would wipe the drive clean.

    Do you know if it was formatted >>> NTFS or FAT

    Because you should always format HD's or EHD's in NTFS Format.

    Are the ports on your PC USB 2.0 ??

    Because you say the EHD is USB 3.0

    Can you open "THIS PC" and load a screen shot.

    I see in your photo, that initializing the drive will not allow GPT.

    Select MBR, right click on it and assign a drive letter & make it active.

    Then you have to restart PC

    What is the make & model# of your PC/Laptop ??

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  4. Anonymous
    2019-09-10T17:10:30+00:00

    o ok, Here is the screenshot, it also gave a a message when i opened it, I have attached a screenshot of it also. Does this mean i will have to reformat the hard drive? I hope not, I have years of pictures on there.

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  5. Anonymous
    2019-09-10T16:42:09+00:00

    Sorry, but neither of those screenshots show the "disk management" screen

    The disk management screen would like like this:

    1 person found this answer helpful.
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