Personalized Settings Unresponsive (task manager won't open)

Question

Personalized Settings Unresponsive (task manager won't open)

Anonymous

Hello,

I've seen a lot of posts saying that the black screen and personalized settings being unresponsive is normal after a windows update. But no matter what I do nothing is working. I can do CTRL + ALT + DEL, and I can see all my options there, but when I click on Task Manager I get thrown back into the black screen.

Things I have done:

1.) I have restarted my computer

Nothing has changed, I get the same outcome every time I restart my computer.

2.) I have looked at this link: https://answers.microsoft.com/en-us/windows/forum/windows_vista-desktop/personalized-settings-not-responding/5a229ed9-11f8-4fbd-804a-44d90d59fc53

I can't do Run sfc.exe tool because I can't open up the window's search bar. I can't open up task manager, I literally can't do anything.
Going into the control panels, etc, isn't an option because I can't access anything.

3.) I have also looked at this link: https://win10faq.com/how-to-fix-windows-10-personalized-settings-not-responding/#prettyPhoto

Restarting my computer does nothing
Can't restart Window's Explorer because I can't see task manager
Can't repair files using SFC, because I can't access anything

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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10 answers

Answer 1

I to am having the same problem and ive tried every way imaginable to work around it, Microsoft creation tool, update advisor, deleting registry keys and nothing. This is totally unacceptable and is another example of companies releasing broken software and expecting the users to fix it. The problem obviously lies an the update or how the update functions. If they want the every one to be uniform then they need to go back and fix the problem. maybe its as simple as adding code that automatically reboots explorer when the update gets to that part when it fails when we the user cant even call up task manger. im tiered of my computer yelling at me for updates and not being able to do them, on top of having to hack the registry in win10 home to stop it from auto updating. This is UNACCEPTABLE! FIX IT!

Answer 2

Same issue here ... stuck at 1709 and all Feature upgrade results in the same issue;

Black screen and personalized settings being unresponsive, do get message about Explorer

CTRL + ALT + DEL works but selecting Task Manager will result in nothing, just back to blank screen.

I tried today the new 1909 update and same results.

To me it seems upgrade is OK, but there is something not okay with user profile.

I tried to create new one and still same result ... pity MS has no 'real' solution to this.

Though luck I can do roll-back of Feature upgrade but need to pause updates to avoid another Feature upgrade :-(

Answer 3

Anonymous

For me it's exactly the same.

My computer won't work properly in save mode either

0 comments

Answer 4

Hi Ioxior

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Power on and off your computer three times

On the third time, your computer will boot into the Advanced Recovery environment

Click Advanced Options

Click Troubleshoot

Click Advanced Options

Click Startup Settings

Click Restart

Press (4) to Enable Safe Mode

Wait while Windows 10 starts in safe mode.

Log in

Boot to the Windows 10 desktop

Press Windows key + X

Click Device Manager

Expand Display adapters

Right click the current display adapter

Click Properties

Click Driver tab

Click Rollback driver if the option is available

If not

Right click the current display adapter

Click Uninstall

Check the box that says, "Delete the driver software for this device.”

Exit Device Manager

Restart

Click Start > Settings > Update & security > Windows Update > Check for updates

Download and install any pending updates

Restart your computer

Answer 5

Hi Ioxior

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Power on and off your computer three times

On the third time, your computer will boot into the Advanced Recovery environment

Click Advanced Options

Click Troubleshoot

Click Advanced Options

Click Startup Settings

Click Restart

Press (4) to Enable Safe Mode

Wait while Windows 10 starts in safe mode.

Log in

Boot to the Windows 10 desktop

Press Windows key + X

Click Device Manager

Expand Display adapters

Right click the current display adapter

Click Properties

Click Driver tab

Click Rollback driver if the option is available

If not

Right click the current display adapter

Click Uninstall

Check the box that says, "Delete the driver software for this device.”

Exit Device Manager

Restart

Click Start > Settings > Update & security > Windows Update > Check for updates

Download and install any pending updates

Restart your computer

I got down to the Windows key + X step and now nothing is loading up and my search bar is loading so i cannot search anything.

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Personalized Settings Unresponsive (task manager won't open)

10 answers