My laptop keeps getting BSOD, tried everything!

Who did you pay to fix it last time? It was not really fixed so to my way of thinking it is a continuation of the same issue. Make sure you are speaking to higher management before you accept any denial of service claim. Do you know an attorney who might give a bit of free advice?

Rob

No. even make a copy somewhere else so just in case they want to see them you can easily provide them.

Please let me know what they say.

Rob

Should i delete the minidumps now? I will chat with Asus tomorrow and post back what they say.

2 of the minidumps were corrupt and unreadable. The other 3 all had the same probably cause.

There were the 3 readable DMP files and all were essentially identical:

090719-10453-01.dmp - 090719-5390-01.dmp - 090719-5328-01.dmp

BugCheck C4, {2000, fffff8011da212f4, 0, 696d7741}

*** WARNING: Unable to verify timestamp for atkwmiacpi64.sys

*** ERROR: Module load completed but symbols could not be loaded for atkwmiacpi64.sys

Probably caused by : atkwmiacpi64.sys ( atkwmiacpi64+12f4 )

atkwmiacpi64.sys dated 7/2/2013 part of ASUS ATK Package - a Power Management application.

Check with ASUS to see if you can either update that or remove it.

If you remove it certain things might not work such as possibly the keyboard backlight and other similar. ASUS Support can tell you.

Try the ASUS Chat or other contacts in the links I provided in a previous reply.

BTW, I did a full detailed analysis on all 3 minidumps and no other software was even implicated. Though some hardware may still be.

Here to help,

Rob

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

Hi Eminent, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

Nothing there that specifically helps though if we analyze the DMP file in detail we might be able to glean more info from it.

1. Try removing ALL power. Open case, remove and reseat ALL cards, memory chips, and ALL cables (do not just try to snug) on both ends if they can be reached and on the device ends if not (removing the cables and reseating them helps to eliminate minor corrosion).
2. Try adding a fan blowing into the case to reduce the chances that heat is involved. Remember that even though the levels are normal a single small component (resistor, capacitor, transistor or so on) could be too sensitive

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

One-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/sha...

Upload photos and files

http://windows.microsoft.com/en-us/onedrive/add...

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-U...

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Does the system have RAID? If so that is also very suspect.

This error is usually a driver issue and display adapter (video) driver is the most suspect though it could be others. Antivirus/antispyware/security programs, hardware (heat) and major software issues can also cause the error. When you get to the driver section of the troubleshooter use my generic methods below and then return to the troubleshooter if needed.

Have you added hardware recently or updated drivers? Be sure to look in Windows Updates to see if any drivers were updated there. Other lessor possibilities include antivirus/anti-spyware/security programs.

BCCode: 7E 0x0000007E which is also 0x1000007E

BCCode: 7E 0x00000007E which is also 0x1000007E <-- read this link

http://www.faultwire.com/solutions-fatal_error/...*1141.html?order=votes

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3. This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht...

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4. Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so. <-- best method

www.memtest.org

MemTestX86 - Test RAM With

http://www.tenforums.com/tutorials/14201-memtes...

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box -> Windows Memory Diagnostics

at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory

Diagnostic".

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5. After doing ALL the updates you can, and if the issue continues, then run DriverVerifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10

are essentially the same).

http://www.winvistaclub.com/t79.html

Using Driver Verifier

https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If DriverVerifier creates a minidump upload it and post the link here so we can analyze it.

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.