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Microsoft Store "Install" button greyed out on certain games

Anonymous
2019-07-11T00:44:34+00:00

Hello,

I recently have purchased a Xbox Game Pass for PC subscription and I have found that when I attempt to download a couple certain games (Such as Prey, Surviving Mars, and Metro Exodus) the install button is greyed out and doesn't let me click on it, but for other games (Gears of War 4, Halo wars 2) it works perfectly fine, I have tried to fix it using the wsreset command in CMD, to no avail.

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2019-09-08T19:27:29+00:00

    To those of you who have the grayed out install button and do not want an egg head explanation of some one who doesn't actually know what the issue is... look to the right of the page under the redeem a code button. There should be a link that says "Administrator approval required for installation. See System Requirements."

    chances are you need to update your OS. Click the link there to go to the requirements for the app or game. Install anything you need to have the game run or Install itself

    Microsoft doesn't tell you this in any of the update pages or anything. I hope this helps with this bad UI Issue.

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  2. Anonymous
    2019-09-09T00:04:34+00:00

    Thanks so much. It fixed it. You're right about those people xD Go to this link, go to that link.

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  3. Anonymous
    2019-07-13T02:55:39+00:00

    Indeed they are, here is a picture of what I see:

    While it shows this, for the games it actually lets me download:

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  4. Anonymous
    2019-07-11T23:02:53+00:00

    Hey Greg, I tried everything you suggested, even the Repair Install. Still doesn't work. This leads me to believe this may be a problem on Microsoft's end. Thanks for your help.

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  5. Anonymous
    2019-07-11T00:45:50+00:00

    Hi LeGabon. I'm Greg, an installation specialist and 10 year Windows MVP here to help you.

    I'll give you everything possible to repair the store. Even if you've tried a step please do it over in this sequence:

    See if the fixes here help: https://www.pcworld.com/article/3053099/windows...

    Try running the Windows Store apps Troubleshooter at Settings > Update & Security > Troubleshoot.

    Try resetting the Store cache: http://www.thewindowsclub.com/reset-windows-sto...

    If that fails go to Settings>Apps and highlight Microsoft Store, choose Advanced Settings, then Reset. After it resets, restart PC.

    If that fails then reinstall Store. Type CMD in Start Search, right click Command Prompt result to Run as Administrator, copy the following code and paste it into the box using the Edit tools from Box's top left dropdown menu, press Enter:

    PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *WindowsStore*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

    If these all fail then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account because of the serious and persistent problem with corrupted accounts. Then continue with the other steps to go over your install most thoroughly.

    If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/en-us/windows-10/m...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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