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Print test page seems to work but does not actually print

Anonymous
2019-09-17T22:06:07+00:00

I have a new Windows 10 (1903) machine with a USB-attached receipt printer (Ithaca BankJet 2500 for information's sake). I connect it using a USB printer port. It looks like it installs fine, but when I try to print a test page, it goes through the motions (you can see the "1 document in queue" momentarily and then it goes away). When I open the print queue, the test page shows up for a moment and then goes away (again, as I would expect it to do.)

The problem is, it will not actually print the test page. 

I have the same printer set up on another similarly-configured machine. The test page prints fine. (I unplug the same printer out of one machine and plug into another and it prints fine on the second machine.)

I have tried rebooting the machine, logging on as an admin, restarting the print spooler, unplugging both the power and USB cable form the printer, change USB Ports on the computer... I'm at a loss!

Does anyone have any suggestions I can try?

Thanks in advance!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-09-24T11:43:04+00:00

    Hi Bob,

    Thank you for your response,

    I was researching on this issue and came across with some troubleshooting steps and we would like you to perform these methods and check if that fix the issue.

    Method 1:

    1. Click on Start Menu and type “CMD”. Right click on the CMD icon and select Run as administrator.
    2. Copy and paste the commands and press enter after every command.
      1. net stop spooler
      2. del /f /s /q %systemroot%\System32\spool\PRINTERS\*
      3. net start spooler
    3. Restart the PC and check.

    Method 2:

    1. Click Start Menu and type “services.msc” and hit Enter.
    2. Scroll down to Print spooler services.
    3. Right-click Print spooler, then select Properties.
    4. Select the Log On tab, and uncheck Allow service to interact with desktop.
    5. Restart the PC and check.

    Please let us know the end result.

    Aditya Roy

    Microsoft Community – Moderator

    2 people found this answer helpful.
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  2. Anonymous
    2019-09-18T08:35:05+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand the difficulties you are facing while printing a test documents from the printer on the PC. We will surely assist you and let’s try the below methods and see if we were able to print the documents.

    1. Press ‘Win key + R’ on the keyboard to launch Run command.
    2. Type services.msc and click Ok.
    3. Search for Print spooler service and double click on it.
    4. Check if that service is started and the StartUp type is set to Automatic.
    5. To set the service to **automatic,**right click on the service and click automatic.
    6. Click Apply and then click ok.

    If the issue still persist then perform the steps as mentioned in this article: Fix printer connection and printing problems in Windows 10

    Also refer the steps mention in table 7, 8 & 10from page no: 48 & 49 in this article from Bankjet printer: https://www.transact-tech.com/uploads/printers/files/100-25001-Rev-D-BANKjet-2500-Operators-Guide.pdf

    Regards,

    Aditya Roy

    Microsoft Community – Moderator

    2 people found this answer helpful.
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  3. Anonymous
    2019-09-27T04:25:39+00:00

    Hi Bob,

    I have been researching on this issue and it seems that the printer manufacturer has provided specific steps in installing the printer.

    You may have to manually install the drivers provided by the manufacturer.

    I would recommend you to uninstall the drivers for the printer from Device Manager.

    1. Press Windows + X and click on Device Manager.
    2. Expand or double-click Printers devices.
    3. Right-click on the printer in the list for bankjet, and then select Uninstall device
    4. Select Delete the driver software for this device, and then click Uninstall.
    5. Then, refer the steps and download the printer driver from https://www.transact-tech.com/drivers/bankjet-2500 which is in .ZIP format. Extract the drivers and save it in a folder.
    6. Then go to Devices and Printers, add Printer.
    7. Manually browse to the location of the drivers from the unzipped folder and install it.

    For additional information please refer this article: https://www.transact-tech.com/drivers/bankjet-2500

    Regards,

    Aditya Roy

    Microsoft Community – Moderator

    1 person found this answer helpful.
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  4. Anonymous
    2019-09-18T14:32:09+00:00

    Thanks for the post but I had already tried all of this. I have opened a ticket with our core provider (whom we bought the printer from) and they are stumped also. They are currently researching the issue.

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