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Windows 10 Bluetooth connection to iPhone X unsuccessful (device not supported)

Anonymous
2019-10-29T13:03:39+00:00

When I try to connect me iPhone X (iOS 13.2) to my Windows 10 Surface, (version 1809 (OS Build 17763.805) the devices are found in the add device screens (on both the Windows 10 and iPhone) and when I select pair the both present the same number, but once I select pair then the iPhone shows a unsuccessful, devices not supported error message, and the only option is "forget device"

Searching the web there are many examples of this, but non have a solution. I've tried the basic restart of both devices, and restart of services but non of these seem to help. The Windows 10 devices happily connects to other Bluetooth devices like the surface mouse, and the iPhone happily connects to other Bluetooth devices like air-pods.

Any suggestions?

Thanks

Dave

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-10-29T13:06:53+00:00

Hi, DavePage3

My name is Jeffrey and I am an Independent Advisor. I would be happy to help you today.

I recommend you upgrade Windows to version 1903

https://support.microsoft.com/en-us/help/402868...

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  1. Anonymous
    2019-10-29T19:29:35+00:00

    Thanks for the reply @JeffreyCloutier, that has resolved the issue, the iPhone and Windows 10 devices are now pairing and I've enabled Dynamic lock.

    The update was not showing for me in Windows Updates, and I had to trigger the update manually. But thanks for the tip :)

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