Hello,
Please refer the following support article:
https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors
Hope this helps you!
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I am facing a blue screen with the error : SYSTEM_SERVICE_EXCEPTION (win32kfull.sys)
and that's is right after using (installing and uninstalling) the following programs :
1- Aero glass W8+ v1.4.5 & then 1.5.2
2- UltraUXThemePatcher_3.1.0 for 14393
3- Theme Signature Bypass
4- UxStyle_0242_x86_x64_preview
5- OldNewExplorer
6- AGTweaker-1.3.2
The dump file shows on WhoCrashed program
On Mon 13-Feb-17 5:26:27 AM your computer crashed
crash dump file: C:\Windows\Minidump\021317-21750-01.dmp
This was probably caused by the following module: win32kfull.sys (win32kfull+0x1A95B6)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFFE60C1D295B6, 0xFFFFB30114ED7400, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32kfull.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Full/Desktop Win32k Kernel Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Any suggestion please?
I'm running now on Safe mode with network
[Moved from: Windows / Windows 10 / Devices & drivers / PC]
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Answer accepted by question author
Hello,
Please refer the following support article:
https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors
Hope this helps you!
I have already did that with no error solved, also I have unticked this driver from the verifier then, another driver appears with the error, doing this agian, another driver appears have the error..., until unticking all except nearly 7 drivers then the win32kfull.sys is back
Then I had solved it by reinstalling the UXTheme patcher and the Aero glass
Thank you a lot for your help, you let me know the verifier program to use it in the future
It seems a clean install is not the answer.
Just now, on my Gigabyte Saber 15 laptop, while working in Word and using Chrome browser, it BSOD 2 times in a row in less than 1 minute.
Windows 10 Home Creators Update latest version with all updates, Office 365 Suite with all updates and Chrome latest version.
All the drivers are stock Windows 10 installed by Windows.
I really don't know what else to do.
May you kindly give me a link to the latest ISO before Creators Update.
I'm giving up on Creators Update. It's full of bugs and is giving me a bunch of headaches.
Best regards.
Thank you a lot for your answer but after verifying the windows crashes again with this dump
On Tue 14-Feb-17 7:12:13 AM your computer crashed
crash dump file: C:\Windows\Minidump\021417-21140-01.dmp
This was probably caused by the following module: nbdrv.sys (nbdrv+0x2ACD)
Bugcheck code: 0xC4 (0x2000, 0xFFFFF80A744E2ACD, 0x0, 0x6452644E)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Windows\system32\drivers\nbdrv.sys
product: NetBalancer
company: SeriousBit
description: nbdrv helper driver
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nbdrv.sys (nbdrv helper driver, SeriousBit).
Google query: SeriousBit DRIVER_VERIFIER_DETECTED_VIOLATION
I have tried to fix it with reinstalling NetBalancer > the installer didn't open in my safe mode, then I have uninstalled the Program also trying chkdsk /f having this SrtLog after a failed, aslo the CCleaner, then the command
regsvr32 C:\Windows\system32\drivers\nbdrv.sys
giving this error
Also, I am not over-clocking, and I have run the memory test having no errors
NB: I have used the verifier manager (as the way not selecting any driver provided by Microsoft even the problem says with win32kfull.sys & not checking DDI compliance checking and randomized low resource simulation )
These crashes were related to memory corruption (probably caused by a driver).
Please run these two tests to verify your memory and find which driver is causing the problem. Please run verifier first. You do not need to run memtest yet unless verifier does not find the cause, or you want to.
If you are over-clocking anything reset to default before running these tests.
In other words STOP!!! If you do not know what this means you probably are not
1-Driver verifier (for complete directions see our wiki here)
answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983
2-Memtest. (You can read more about running memtest here)
answers.microsoft.com/en-us/windows/wiki/windows_other-system/bsod-memory-problems-test-easily-and-completely/21c3f63f-f570-4522-b2ef-ecc7b7ff6461