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Acer aspire e15

Anonymous
2019-09-14T06:24:50+00:00

My laptop stuck at the lock screen. I can't go through the log in screen. When i press any key the screen will flash many time.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-09-14T07:49:12+00:00

    Hi

    Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    A. You should restore / reset your computer using Media Creation Tool. You will have to cut Media creation tool on another computer if you can't do this on your existing computer.

    Refer to the section"Use installation media to restore or reset your PC "

    Recovery options in Windows 10 - https://support.microsoft.com/en-in/help/12415/...

    Note - You will get the option to keep your files during reset. But it will remove third party apps including Microsoft Office which will need to be reinstalled. Default Windows 10 apps will be automatically installed. But non-defaults Windows 10 apps will need to be reinstalled.

    B. If A doesn't work - I would recommend that you should consider a clean install of your existing Windows 10. You can use below guide by Greg Carmack, MVP for this purpose. This is the best method to perform a clean install of Windows 10. (If you want to rescue your files, there is a section Rescue Files when Windows Won't Start)

    https://answers.microsoft.com/en-us/windows/for...

    If you want a very lightweight guide - Start fresh with a clean installation of Windows 10

    https://www.microsoft.com/en-us/software-downlo...

    Do let me know if you require any further help on this. Will be glad to help you.

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  2. DaveM121 872.1K Reputation points Independent Advisor
    2019-09-14T06:26:16+00:00

    Hi azibmanaf

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

    Please try each option one at a time, then see of Windows will boot to the login screen correctly . . .

    Go to Troubleshoot - Advanced Option - Startup Repair

    See if Windows startup can repair itself

    Go to Troubleshoot - Advanced Option - System Restore

    Check to see if you have a restore point you can go back to

    1 person found this answer helpful.
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  3. Anonymous
    2019-09-14T07:15:17+00:00

    Thank you for your reply. I tried the startup repair but it didn't work. And for the system restore i don't have restore point.

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