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I am running Windows 10 Pro. On 10/03/2019 I upgraded to Version 1903, OS Build 18362.388. Since then, double-click with my HP wireless mouse does not work; prior to that, it did under 1803. It is a real hassle having to right click to get a drop down and then clicking Open. Please don't waste my time with the advice to change the click speed; been there, done that. I see that after several upgrades, the HID Compliant Mouse breaks. Would you please publish a fix?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Makes me mad that I had to do this but I bought another wireless mouse tonight, a Microsoft-branded mouse so of course I paid $10.00 more for it. It plugged right in and worked.
I'd still be interested to know why an HP-branded wireless mouse no longer works in an HP-branded laptop.
Hi GK
Greetings! I am Vijay, an Independent Advisor.
- Take actions related to mouse (Check after each step A, B and C)
Windows Key+X (Or right click on Start) > Click Device Manager > View (on top bar) > Show hidden devices > Expand Mice and Other Pointing Devices > Right click on the mouse listed there >
A. Roll back - Click Properties > Roll Back - Under Drive tab, if Rollback Driver is enabled click it > Reboot
B. Uninstall - Uninstall > Reboot and the driver will be automatically installed
C. Update - Update Driver > Click Update Driver Software > Click Browse my computer for driver software > Click Let my pick from a list of device drivers on my computer > Choose the driver > Click Next to update > Reboot
If this does not work, select Search automatically for the updated driver in place of Browse my computer for driver software > Reboot
- Also make sure that your BIOS is up to date.
That totally broke the mouse. Now there is no driver installed and I am stuck using the touch pad.
Hi GK
Greetings! I am Vijay, an Independent Advisor.
Windows Key+X (Or right click on Start) > Click Device Manager > View (on top bar) > Show hidden devices > Expand Mice and Other Pointing Devices > Right click on the mouse listed there >
A. Roll back - Click Properties > Roll Back - Under Drive tab, if Rollback Driver is enabled click it > Reboot
B. Uninstall - Uninstall > Reboot and the driver will be automatically installed
C. Update - Update Driver > Click Update Driver Software > Click Browse my computer for driver software > Click Let my pick from a list of device drivers on my computer > Choose the driver > Click Next to update > Reboot
If this does not work, select Search automatically for the updated driver in place of Browse my computer for driver software > Reboot
Where are you doing this clicking?
Hi GK
Greetings! I am Vijay, an Independent Advisor.
- Take actions related to mouse (Check after each step A, B and C)
Windows Key+X (Or right click on Start) > Click Device Manager > View (on top bar) > Show hidden devices > Expand Mice and Other Pointing Devices > Right click on the mouse listed there >
A. Roll back - Click Properties > Roll Back - Under Drive tab, if Rollback Driver is enabled click it > Reboot
B. Uninstall - Uninstall > Reboot and the driver will be automatically installed
C. Update - Update Driver > Click Update Driver Software > Click Browse my computer for driver software > Click Let my pick from a list of device drivers on my computer > Choose the driver > Click Next to update > Reboot
If this does not work, select Search automatically for the updated driver in place of Browse my computer for driver software > Reboot
- Also make sure that your BIOS is up to date.
That totally broke the mouse. Now there is no driver installed and I am stuck using the touch pad.
Okay, to get the mouse back, I removed the dongle from the USB port, opened Device Manager, and watched for changes as I plugged in the dongle and removed it several times. I noted the devices that would appear and disappear as I plugged in and unplugged the dongle. Once I identified those devices, I went through and updated each driver using the "Allow me to chose" option. I rebooted and now at least have my wireless mouse back. It recognizes single clicks (albeit slowly) but still does not respond to double clicks. I downloaded HP's most recent driver for the Link-5 mouse and installed that but it still hasn't resolved the issue. Double click doesn't work in File Explorer, Gmail, etc. I have noticed that the mouse moves the pointer to a place like the search box but a single click does not move the cursor there; I need to left click on the Synaptics button to move the cursor there. Same thing if I Win-X; it will display the menu but I cannot left click on my wireless mouse to select an option. I have to use the left button on the Synaptics pad. Bios is current according to HP. And thanks, Microsoft, for NOT keeping the restore point from two weeks ago. I can't go back and am stuck with this problem.
I have also noticed when I use the wireless mouse, if I left click within a scrollable area, it does not release control of area when I release the left button. When I release the left button and move the mouse, it will scroll the area as if I was still holding down the left button. It takes a few seconds to recognize that I am no longer holding down the left button.
Any other ideas?
