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I can't connect to my Qualcomm 6000 modem

Anonymous
2019-09-27T14:19:33+00:00

I can't connect to operator with my qualcomm 6000 usb modem. I already updated the driver but it didn't worked.

Windows for home | Windows 10 | Internet and connectivity

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  1. franco d'esaro 24,991 Reputation points Volunteer Moderator
    2019-09-29T08:07:05+00:00

    Hi Pixel6634,

    In Settings> Network and Internet> Status, how is your modem, cell, ethernet or other connection classified? If you prefer, post the screenshot.

    Access your modem's control panel, go to tools-> options-> profile management and try to set up a RAS connection: Click on Network> connection type = Ras.

    Then try again.

    Eventually try to perform these network resets:

    Open CMD or PowerShell and run as an administrator, copy and paste the following commands by pressing enter at the end of each command line:

    netsh winsock reset

    netsh int ip reset

    netsh advfirewall reset

    Close the computer at the end of all commands

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  2. franco d'esaro 24,991 Reputation points Volunteer Moderator
    2019-09-28T16:37:04+00:00

    Hi Pixel6634,

    the other computers on which the modem works, do they also run Windows 10?

    Try to restore the network:

    Settings> Network and Internet> Status. Click on Network Reset on the side and follow the instructions.

    If you use VPN software, try uninstalling it temporarily.

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  3. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-09-28T04:17:41+00:00

    Best would be to contact help of Qualcomm and see if they can help. This looks to be an old model and its driver may be very outdated.

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  4. Anonymous
    2019-09-28T03:21:48+00:00

    I have try this solution too by updating the driver. But it says that the driver is up to date.

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  5. Anonymous
    2019-09-28T03:21:04+00:00

    I have try this, but it didn't work.

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