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Computer Crashing Only When Playing CS GO

Anonymous
2019-10-07T23:31:44+00:00

Okay, this has proven to be a difficult problem for me to solve, and I've tried so many forums you guys might be my last hope. Whenever I play CS GO randomly at times either right when I start, during a match or when I try to close the game CS GO will crash and restart my whole computer or throw a Windows error (Bluescreen) forcing me to restart. I have tried numerous things to determine the problem but cannot understand why this is happening. Some things I have tried are:

-Reinstalling CS GO

-Reinstalling graphic's drivers (uninstalled the previous graphic's drivers first)

-Installing old graphic's drivers

-Installing studio graphics drivers

-Updating BIOS

-Running Windows Memory Diagnostics (to test for faulty memory)

-Testing PSU for correct voltages using a PSU tester

-Checking event viewer for some logs to determine issue (shows nothing except an error that my system has shutdown unexpectedly)

-Checked temperatures (they are all normal and I have run stress test on both my GPU and CPU for extended periods of time)

-Completely reinstalled Windows wiping everything and starting over

Like I don't want to blame the game for this because it doesn't really make sense to me how it would restart my whole PC, but it only happens when I play CS GO. I have played many other much more CPU, GPU and memory intensive games for numerous hours and nothing happens but the moment I start up CS GO I can expect that my computer will crash. A quick rundown of my system:

PSU: Corsair CP-9020179-NA RMX Series RM750x 80 Plus Gold Fully Modular ATX Power Supply

GPU: NVIDIA GeForce GTX 1080 Ti

CPU: AMD Ryzen 5 3600 6-Core Processor

Motherboard: MPG X570 Gaming Plus

RAM: Corsair VENGEANCELPX16GB (2X 8GB) DDR4 3600 Mhz C18 (Pc4-28800) 1.35V Desktop Memory -Black

SSD: XPG GAMMIX 1TB S11 Pro 3D NAND PCIe NVMe Gen3x4 M.2 2280 SSD (AGAMMIXS11P-1TT-C)

If you need any more information that would be helpful let me know but I am out of ideas. I really like to play CS GO but like I don't know how to solve this issue I have contacted Steam but they were not very useful and told me to reach out to Microsoft as they think it is a hardware or software issue (which I think is probably true). I can't tell how to diagnose this problem as it literally only happens when playing CS GO, I have even done GPU and CPU stress tests for hours with no failure. Additionally, Event Viewer is not very useful with the information it gives me and does not show why the computer crashed.

Windows for home | Windows 10 | Performance and system failures

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  1. Igor Leyko 110.6K Reputation points Independent Advisor
    2019-10-08T14:04:59+00:00

    Hi,

    please check system journal (Event Viewer) for possible errors at these moments, especially Kernel-Power errors. DistributedCOM errors should be ignored.

    3 people found this answer helpful.
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  2. Igor Leyko 110.6K Reputation points Independent Advisor
    2019-10-08T18:30:56+00:00

    Unexpected shutdown caused by hardware problems often. Hardware faults prevent system registration of event. Did you run thorough memory test? Can you check voltages with oscilloscope either with hardware o software one (installed on another PC?

    2 people found this answer helpful.
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  3. Anonymous
    2019-10-08T01:49:12+00:00

    Ok, so I did everything you said restarted my computer went back into CS GO and the moment the match finished the game crashed again and my PC restarted.

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  4. Anonymous
    2019-10-08T00:28:21+00:00

    1st download the video driver from  GeForce.com  not NVidia,GeForce.com is more user friendly & offers performance solutions/software/drivers..Also,R.click my computer/properties/Advanced/Virtual memory/Advanced/Change button...With  C:  highlited,set to:  Let System Manage"  click set 2X  close out,restart pc..Also,with any performance pc/MB  you 1st need to install the MB Chipset software/driver,next would be the Storage Controller software-driver.And with Intel-based MB,SSD requires separate software/drivers,AMD should offer all,or/and go to the pc or MB web-downloads,they should offer the same..To bad you do not run a RAID set,this outperforms any solo running HD(s)..

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  5. Anonymous
    2019-10-08T00:09:59+00:00

    Hi conmipi,

    I'm Jeremy, Independent Advisor, and I'll try my best to help you on this one.

    First of all, that's a great PC you got here, I'd love to have the same ;-)

    About your issue, the first idea that came to my mind was the uncapped FPS.

    Maybe, while CS:GO is clearly not a demanding game, as it runs at hundreds of FPS, it might create a issue of some sort.

    Try to cap the FPS at, let's say 60, just to confirm that is (or isn't) the issue.

    Are you using any kind of overclock ?

    Memory yes, as the ryzen 3600 are granted for 3200 Mhz "max".

    I'll continue to think about it, but I think it's a shot to try.

    I hope it helps,

    Regards

    Jeremy

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