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Wired Mouse not working and it seems to be because of Windows 10.

Anonymous
2019-09-15T00:29:57+00:00

My wired mouse is not working on neither my desktop nor my brand new laptop. Both have Windows 10.

Very rarely will it work and only for one click after I've tried to click multiple times.

It used to work on my desktop but after an update I believe, this started happening. I got a new mouse but it does the exact same thing.

I haven't been using my desktop because of it, because how can you use a desktop without a mouse.

Got a brand new laptop, HP Pavilion with Windows 10. The wired Mouse acts the same way. I have to fight with it.

Another thing, on both desktop and laptop, when the mouse does work, highlighting is complicated. I'll click and hold the button, but then the computer apparently lets go and if I'm in a document, it will jump what I had been interrupted in highlighting to where it lets go making it out of context or very confusing.

Please help! I am very frustrated with this. I'll try and contact support directly but it's the weekend currently.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-09-21T04:50:46+00:00
    1. Take actions related to mouse (Check after each step A, B and C)

    Windows Key+X (Or right click on Start) > Click Device Manager > View (on top bar) > Show hidden devices > Expand Mice and Other Pointing Devices > Right click on the mouse listed there >

    A. Roll back - Click Properties > Roll Back - Under Drive tab, if Rollback Driver is enabled click it > Reboot

    B. Uninstall - Uninstall > Reboot and the driver will be automatically installed

    C. Update - Update Driver > Click Update Driver Software > Click Browse my computer for driver software > Click Let my pick from a list of device drivers on my computer > Choose the driver > Click Next to update > Reboot

    If this does not work, select Search automatically for the updated driver in place of Browse my computer for driver software > Reboot

    1. Windows Key+x > Device Manager > Expand Universal Serial Bus controllers

    Right click on on an entry>Uninstall - Do it for all other entries

    Restart your computer and let the drivers be installed

    Unplug your mouse and plug it back in. See whether cursor moves now.

    1. I would recommend that you perform a Windows 10 repair upgrade (This is not Reset or Reinstall of Windows). Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade 

    @

    Vijay_Verma

    I have tried numerous things. After your suggestions, I've tried 1: A, B AND C. Currently, my wired mouse is clicking, but I have a feeling that it will only last for so long. However, it is still having problems with highlighting (jumping or not highlighting at all).

    As for options 2 and 3... Let me remind you that I had this problem on my desktop first which was Windows 10 and it used to work just fine. And so I got a new mouse. Both my corded and wireless mouse act the same on the desktop. Either not clicking or not highlighting/jumping.

    And with my brand new laptop, also Windows 10, literally brand new as I just got it the 7th of this month. And considering it's brand new, I should not have to do a repair upgrade considering that there is no problem to repair with it. Literally I tried the mouse within days of getting the laptop and it does the exact same thing.

    I'm starting to believe that this is an issue in one of the Windows 10 updates within the last few months, or even within the last 6-12 months considering it made me stop using my desktop for the most part. The confusing thing is, my mother also has Windows 10 on her desktop and her computer does not have the same issue as I do with my mouse.

    10 people found this answer helpful.
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  2. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-09-15T04:17:46+00:00

    Hi DSG2013

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    General troubleshooting steps

    A. Reboot your computer. Generally, rebooting solves many problems.

    B. Try a different USB port

    C. In case of wireless mouse, pair it again with the computer

    D. In case of wireless mouse, check if batteries are not weak.

    1. Take actions related to mouse (Check after each step A, B and C)

    Windows Key+X (Or right click on Start) > Click Device Manager > View (on top bar) > Show hidden devices > Expand Mice and Other Pointing Devices > Right click on the mouse listed there >

    A. Roll back - Click Properties > Roll Back - Under Drive tab, if Rollback Driver is enabled click it > Reboot

    B. Uninstall - Uninstall > Reboot and the driver will be automatically installed

    C. Update - Update Driver > Click Update Driver Software > Click Browse my computer for driver software > Click Let my pick from a list of device drivers on my computer > Choose the driver > Click Next to update > Reboot

    If this does not work, select Search automatically for the updated driver in place of Browse my computer for driver software > Reboot

    1. Windows Key+x > Device Manager > Expand Universal Serial Bus controllers

    Right click on on an entry>Uninstall - Do it for all other entries

    Restart your computer and let the drivers be installed

    Unplug your mouse and plug it back in. See whether cursor moves now.

    1. I would recommend that you perform a Windows 10 repair upgrade (This is not Reset or Reinstall of Windows). Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade

    https://www.tenforums.com/tutorials/16397-repai...

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Source - https://support.microsoft.com/en-us/help/17417/...

    10 people found this answer helpful.
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  3. Anonymous
    2019-09-15T02:08:39+00:00

    I have the same problem.  I hope someone comes up with an answer that works.

    10 people found this answer helpful.
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  4. Anonymous
    2020-04-02T08:41:36+00:00

    I previously asked a question about my wired mouse not working, and even trying a wireless mouse not working.

    This is the link to that conversation: https://answers.microsoft.com/en-us/windows/forum/all/wired-mouse-not-working-and-it-seems-to-be-because/2e260c07-6267-45ff-93e7-70f69d0f71f1. I would have responded to it with this possible solution but someone apparently locked it. Hopefully those who were having trouble as well will see this.

    All the solutions that were provided did not work for me. However, I have found a possible solution that seems to be working so far. Courtesy of cybersam999 and their question/thread of https://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/cursor-and-mouse-freeze-up-regularly/1c33540c-9281-e011-9b4b-68b599b31bf5.

    Using what they suggested, I went into 

    Control Panel > Power Options > Change advanced power settings > USB Settings > USB selective suspend setting > On battery and Plugged in > Disable.

    They did say that it was only a temporary solution so I'm guessing that it might have to be redone when a computer possibly resets its settings. Which means it might have to be done every now and then.

    Like I said earlier, I have tried it with my laptop, (the one I had been referring to in the first thread that at the time had been a new one), and it is currently working though I expect to have to redo the instructions every now and then. I have yet to do it with my desktop and see if that helps, but when I do, if this thread is not locked at that time, I'll post an update.

    I've heard it happens across Windows 7/8/10 and even different laptops and mouses. Though I will admit its weird that it is all seems to be the USB ports. The only thing in common that I've heard seems to be that the processor is Microsoft Windows.

    Perhaps Microsoft could look at their USB settings for the next update or version (whichever they do).

    I know quite a few people were having the same issue so I hope this helps those who find this thread. Good luck.

    Feel free to share other solutions that have worked for you, even if only temporarily.

    * Merged

    * Original title: Wired & Wireless Mouse stops working or keeps glitching, Windows 10

    EDIT 4/3/2020

    Indeed, it only worked temporarily. Retried it and it seems I am back to square 1.

    Any other suggestions?

    6 people found this answer helpful.
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