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Failed to Initialize Selected Scanner

Anonymous
2019-09-23T19:20:09+00:00

Installing an Oki MC362 Printer/Scanner. Configured as a network scanner.

Device manager indicates the device is working properly.

Configuring the device as a WIA2 device and attempting a scan brings up the scanner native dialog. So far so good.

However attempting to add a scanner profile brings up the "Failed to initialize Selected Scanner"

Have attempted a number of reinstallations including installing the Oki Scanner Driver

What could be wrong?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-09-23T19:52:46+00:00

    Hi Ian

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    Download and install the latest Scanner drive for your device from the following link.

    https://www.oki.com/us/printing/support/drivers...

    Restart then try connecting to the scanner again.

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