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White box appears in corner of desktop

Anonymous
2019-10-16T19:26:29+00:00

Hi there,

A day ago a white box appeared in the corner of my desktop.  It is always there no matter what I do.  The box seems to automatically start when I turn on my pc.  I cant remove it.  It doesn't do anything when I select it.  Please help me thanks.  

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2019-10-16T20:12:58+00:00

    Hi, I'm David an independent advisor and user just like you. I'll try and help you solve this problem.

    It looks like the box is a Google Chrome window as Chrome is showing it is open (the icon at the bottom of the screen has a line under it). Try right-clicking that Chrome icon and choose "Close window" - does this make the box disappear?

    If it comes back again the next time you restart there could be something in your start-up list which is trying to launch Chrome. To check that press CTRL + ALT + DELETE on the keyboard, from the options which appear choose "Task Manager", from there click "More Details" in the bottom left of that window and then the "Start-up". You can selectively disable/enable startup items from there.. you may need to experiment to find the item which is causing the pop by disabling an item and then restarting to check.

    Regards,

    David

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